Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • October 5, 2017 at 12:53 pm #860578
    Sophie

    Hello,

    I have some e-mail sending issues via Enfold contact form. I am receiving all e-mails notifications via my domain e-mail address (any other e-mail address does work too) when visitors sent a message. BUT my visitors that have sent messages via the contact form do not get any autoresponder message.

    My hoster already checked, but could not find the issue, since I receive my own e-mails. Also, I tested with the plugin Contact Form 7, and it works (but I do not want to use another plugin, that, in addition, needs to be styled via CSS, because the styling options are quite poor).

    Any idea what is happening here? Thank you for your help in advance.

    Best regards,
    Sophie

    October 9, 2017 at 7:14 pm #862046
    Basilis

    Hey Sophie,

    http://www.wpbeginner.com/plugins/how-to-change-sender-name-in-outgoing-wordpress-email/
    Please check the article here and change the email to something else ( lets say yours ).
    Hosting providers might be blocking emails when send out.

    Best regards,
    Basilis

    October 9, 2017 at 10:15 pm #862149
    Sophie

    Hey Basilis,

    great, the code from the link worked. Thank you :-) !

    Just one more issue regarding the Enfold contact form: I am using a checkbox, but on the frontend it only displays when logged in. As soon as I log out from backend, the checkbox disappears on frontend. Do you have any idea how to resolve?

    Thank you for your kind helo in advance.

    Best regards,
    Sophie

    October 10, 2017 at 8:29 am #862352
    Rikard

    Hi,

    Thanks for the feedback, though I can’t see a checkbox even if I’m logged in. I’m guessing it’s the last item in your contact form you are referring to?
    Ich habe die <a title="Your text > Datenschutz" href="https://www.yoursite.de/datenschutz/" target="_self">Datenschutzbestimmungen</a> gelesen.
    Could you try to remove the link to see if it works then maybe?

    Best regards,
    Rikard

    • This reply was modified 7 years, 1 month ago by Rikard.
    October 11, 2017 at 6:05 pm #862982
    Sophie

    Hi Rikard,

    oh yes, you are right, it’s the link that keeps the checkbox from displaying on the frontpage. Is there any possibility on displaying a link within the checkbox text?

    Thanks for your help, Rikard. Such an awesome support.

    Kind regards,
    Sophie

    October 12, 2017 at 11:07 am #863348
    Rikard

    Hi Sophie,

    Great, so we know what is causing it. I think plain html should work, but you have a special character in there, the >, could you try to only remove that? Maybe the exclamation mark could cause problems as well. You could also try to replace the > character with this:

    & g t ;

    Just remove the spaces between the characters.

    Best regards,
    Rikard

    October 12, 2017 at 1:56 pm #863421
    Sophie

    Hi Rikard,

    yes, this is causing it. When changing it to e.g. ” | ” it is not causing that problem. So I changed to “& g t ;” (without space between) and it is working as well! Thank you for helping figuring it out :-) !

    Have a great day, Rikard!

    Best regards,
    Sophie

    October 12, 2017 at 1:57 pm #863422
    Sophie
    This reply has been marked as private.
    October 13, 2017 at 11:54 am #863874
    Rikard

    Hi,

    Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.

    I edited the reply.

    Best regards,
    Rikard

    October 13, 2017 at 4:56 pm #864058
    Sophie

    Thanks, Rikard. Awesome. You can close this topic now. Thanks again for all your help.

    Kind regards,
    Sophie

    October 13, 2017 at 7:57 pm #864115
    Jordan Shannon

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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Viewing 11 posts - 1 through 11 (of 11 total)
  • The topic ‘Visitors get no e-mail via contact form’ is closed to new replies.