Viewing 10 posts - 1 through 10 (of 10 total)
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  • October 2, 2017 at 9:08 am #859146
    afkposse

    Hi

    We have a problem loading the pages where we use enfold layout builder, its just loading and we can not do any work on all of our pages,
    this as happened recent and we have not added any new plugins only done the regular updates, please help us solving this problem so that we can edit our pages

    October 2, 2017 at 12:38 pm #859203
    Rikard

    Hey afkposse,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also please point out how to reproduce the problem.

    Best regards,
    Rikard

    October 2, 2017 at 1:06 pm #859215
    afkposse

    Hi,

    here it comes,

    October 2, 2017 at 1:07 pm #859217
    afkposse

    Go inside and try to edit a page where we use the enfold layout

    example take the first page aktuella fragor

    October 3, 2017 at 5:32 am #859467
    Rikard

    Hi,

    Thanks for that, I get the same problem on my end. You are running a pretty old version of the theme. Could you try updating the theme to the latest version (4.1.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    If that doesn’t help then please follow this for general debugging: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/

    Best regards,
    Rikard

    October 3, 2017 at 8:59 am #859514
    afkposse

    Hi i have updated the new version but kept the old and the new theme is not working as it should, the website looks umcomplete with the new version i cant understand what has happend, please advise

    Regards
    PL Lindholm

    October 3, 2017 at 10:42 am #859572
    afkposse

    Hi again,

    I inactivated all plugins and then it worked to edit the pages with enfold layout.

    But the new version is not possible to run due to that menus does not work

    Also if i add the user name and API key where the update is it says that i have the latest version, Theme Updates

    No Updates available. You are running the latest version! (3.3.2)

    October 4, 2017 at 7:21 am #859939
    Rikard

    Hi,

    Thanks for the feedback. We’ve had some problem with the menus in the last update. Maybe you could try the previous version? If so then please have a look in private.

    Your server environment might not be compatible with the automatic updates, that might be why it’s not working. Though you could try to run a plugin like this to clear all WordPress transients to see if it helps: https://wordpress.org/plugins/transients-manager/

    If not, then you most likely need to update manually via FTP: http://kriesi.at/documentation/enfold/updating-your-theme-files/. You could try to contact your hosting provider as well to see if they know why you can’t access the updates.

    Best regards,
    Rikard

    October 4, 2017 at 9:35 am #860050
    afkposse

    Hi,

    The problem is all in one SEO latest version Version 2.4.1.1

    I tried with the previous version and that works fine with the all in one SEO, so you have a problem with the latest version both with menus and the plugin all in one latest version

    Best regards
    Jeff

    October 4, 2017 at 5:33 pm #860229
    Victoria

    Hi Jeff,

    Thank you for sharing. The meu solution is on the way, but the issue with all in one SEO need to be investigated further. Which version of php are you running?

    Best regards,
    Victoria

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