Viewing 10 posts - 1 through 10 (of 10 total)
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  • September 29, 2017 at 12:47 am #858271
    jefftawater

    Wordpress 4.8.2
    Enfold 4.1.2
    All plugins disabled
    I’m working in Enfold and trying to build a product catalog. It was built by someone else using simple HTML tables, but I’m hoping it’ll be better to use short codes and the visual editor. However, in my Default Editor view, I don’t have the “magic wand” button to use short codes, and I also don’t have the options to select the visual editor or the text editor. Please advise how to correct this issue.

    In my updates section, I’m always showing that one plugin needs to be updated, but when I go to look at all the plugins, all show that they’re up to date. The little update indicator with a “1” inside never goes away. Could this contribute to the above issue?

    September 30, 2017 at 8:04 pm #858809
    Mike

    Hey jefftawater,
    I went into your catalog page and found the shortcode wand, please see screenshot in Private Content area.
    As for your plugin that needs an update, it is an error that sometimes happens when the plugin author makes an error, while you can uninstall each one, then reinstall them again to resolve this, most find it easier to wait for the next update that often solves this.

    Best regards,
    Mike

    October 1, 2017 at 1:08 am #858849
    jefftawater

    Mike, I don’t see what you’re seeing. Below are screenshots of what I see using both Firefox and Chrome. I am an admin on the site and should have full access to everything. Any idea on what might be happening here? I know there are ways to turn off certain features for non-admin users to protect the site, but I’m not aware of anything that can be turned off for an admin. Help! Thanks.

    Jeff

    October 1, 2017 at 4:34 pm #858932
    Mike

    Hi,
    The wand in only in the visual editor tab of the default editor, which is not showing for you, try going to your profile and at the top you’ll see a check box named “Disable the visual editor when writing” see if that is checked.
    2017-10-01_103408

    Best regards,
    Mike

    October 1, 2017 at 10:00 pm #859007
    jefftawater

    Mike, that box is NOT checked on my profile.

    October 1, 2017 at 10:56 pm #859023
    Mike

    Hi,
    That’s odd, login with the info you gave us and you will see the visual editor tab and wand. Try creating a new admin account for yourself.

    Best regards,
    Mike

    October 2, 2017 at 11:54 am #859175
    jefftawater

    That did it! I’ve never had that happen before and I run a lot of websites! Thanks for the help!

    October 3, 2017 at 5:18 am #859465
    Rikard

    Hi,

    Great, glad we could help and sorry for the problems. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

    July 31, 2019 at 12:56 pm #1123535
    Webswebsider

    Hello,

    We have the same issue. When i’m trying to use default editor the content is blank whin no content.

    Thank you

    August 1, 2019 at 5:56 am #1123749
    Rikard

    Hi Webswebsider,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

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