Viewing 13 posts - 1 through 13 (of 13 total)
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  • September 26, 2017 at 9:23 am #856829
    upperhand

    I have several licenses of Enfold. At one of my websites that currently run version 3.0.4 I can’t update to the latest version 4.1.

    I have tried to check updates manually but it doesn’t prompt an update. The API-Key is valid.

    What shall I do?

    September 26, 2017 at 2:40 pm #856939
    Victoria

    Hey upperhand,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?
    You can login to your ThemeForest account, download a zip and upload it via FTP.

    Update Theme Files with FTP

    Best regards,
    Victoria

    September 26, 2017 at 3:24 pm #856970
    upperhand

    Hi Victoria, I have attached the login in the private content box below.

    Thanks / Björn

    September 26, 2017 at 3:26 pm #856972
    upperhand
    This reply has been marked as private.
    September 27, 2017 at 6:30 am #857327
    Rikard

    Hi Björn,

    Thanks for the details, though I can’t see a URL for your site? Did you try to update manually like Victoria recommended?

    Best regards,
    Rikard

    October 2, 2017 at 2:20 pm #859234
    upperhand
    This reply has been marked as private.
    October 3, 2017 at 11:49 am #859591
    upperhand

    Hi again, I need a solution to this as soon as possible. I have checked som of my other sites and found the same problem. Which make this a major issue.

    Can you please look into this now?

    October 3, 2017 at 9:08 pm #859791
    Basilis

    Hi,

    From what I can imagine it is:

    1. API keys are messed up, so the update can not go through
    2. Your Hosting Provider is blocking the Envato Updater

    One of those must be happening.
    Check it out please

    Best regards,
    Basilis

    October 4, 2017 at 8:56 am #860031
    upperhand

    Hi Basilis,

    Have you checked the site I provide the login for?
    1. The API keys has remained the same from start so this shouldn’t be a problem.
    2. There is no block by my hosting server provider. I just updated Enfold from 4.02 to the latest version on a domain that are hosted at the same service provider. The site I provided login for is currently running Enfold version 3.0.4.

    This is a major problem. I’ll include the login to the WordPress panel in the private content area so that you can have a look.

    October 5, 2017 at 5:35 am #860407
    Ismael

    Hi,

    You have to update the theme manually via FTP. Please get a fresh copy of the theme from your themeforest account then override the old version.

    // http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    There should be no reason why you won’t be able to update it manually via FTP.

    Best regards,
    Ismael

    October 5, 2017 at 9:44 am #860498
    upperhand

    Hi Ismael,

    If I do this via FTP can I be sure to do this without affecting the existing web structure or content? One of these websites have more than 100 pages and it would be devastating if anything went wrong!

    Another question, why do I have this problem in the first place?

    Thanks / Björn

    October 6, 2017 at 5:44 pm #861097
    artisforever

    I’m having this same issue. Most other sites I use on the same host auto-update automatically, except this ONE website. I’m trying to figure it out with the host right now. Likewise, I’d rather not do it via FTP, should be a pretty simple function of this theme.

    October 7, 2017 at 2:49 am #861238
    Ismael

    Hi,

    As long as you didn’t modify any of the theme files, updating via FTP is perfectly safe. The settings or theme options are saved in the database so it’s not going to be affected. However, it’s safer to create a backup of the site before doing the update. Please ask your hosting provider to create a backup if you’re not familiar with it.

    Best regards,
    Ismael

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