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Viewing 12 posts - 1 through 12 (of 12 total)
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  • September 26, 2017 at 7:57 am #856817
    supernaturefoods

    Hello everyone,
    We were having a create time with creating our Enfold site, up to the moment we decided to take the next step and install the woocommerce plugin to create a shop. The page is still online, but the sitebuilder is completely blank (white screen) and we don’t know what to do. Can you please help?
    Kind regards, Oscar

    September 27, 2017 at 4:39 am #857247
    Ismael

    Hey supernaturefoods,

    Thank you for using Enfold.

    Please increase the WordPress memory limit to at least 256M. Edit the wp-config.php file and add the following line.

    define('WP_MEMORY_LIMIT', '256M');

    For more info, please refer to the following: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Or contact your hosting provider.

    Best regards,
    Ismael

    September 29, 2017 at 2:04 am #858282
    supernaturefoods

    Dear Ismael and team,
    We contacted our hosting provider and increased the memory as suggested by you.
    However, not everything is solved:
    In administrator mode we can now see the dashboard and configurations of the site…
    … but we cannot see some of the lower level content, namely the individual pages, or the files in the mediathek are not listed.
    Can you please help? Thank you.

    September 29, 2017 at 11:31 am #858431
    Ismael

    Hi,

    Could you please provide screenshots of the issue? And provide the login details in the private field.

    Best regards,
    Ismael

    September 29, 2017 at 11:55 am #858444
    supernaturefoods

    Dear Ismael,

    Unfortunately i do not know how to send a picture/screenshot.

    But it is easy to demonstrate: just go to the Mediathek, we are using pictures on the site, however they are not listed in the Mediathek.

    The login data is sent as private content.

    Kind regards,
    Oscar

    September 30, 2017 at 6:53 am #858669
    Ismael

    Hi,

    Please set the mode to “list” instead of “grid”. ( see private field )

    Best regards,
    Ismael

    September 30, 2017 at 4:13 pm #858772
    supernaturefoods

    Dear Ismael,

    We have now realised that several functionalities do not work, for example (link in private content) the establishment of shipment zones does not work. The tool stays pending and does not allow us to create a zone nor to save.

    Kind regards,
    Oscar

    October 1, 2017 at 7:20 am #858866
    supernaturefoods

    Hello Support and Ismael,

    The installation of the woocommerce plugin has disabled several functionalities that were previously available.

    In the private content there are three additional items that are not working. Can you please help?

    Regards

    October 2, 2017 at 6:44 am #859096
    Ismael

    Hi,

    The memory limit is set to 128M. Please increase it to 256M then ask your hosting provider if the server is blocking the /wordpress/wp-admin/admin-ajax.php file. Is the site hosted on GoDaddy?

    Best regards,
    Ismael

    October 2, 2017 at 9:37 am #859154
    supernaturefoods

    Dear Ismael,

    We had already previously edited the wp-admin.php file to include 256M. Should we edit another file?

    Our page is hosted in IX Webhosting.

    Regards,
    Oscar

    October 2, 2017 at 4:42 pm #859278
    supernaturefoods

    Dear Ismael,

    This is the answer received from the hosting provider:

    “I regret, but this value can not be set from my side, as such high value can lead to the server overload.
    Let me please also add that memory limit can be set manually to the next path /supernaturefoods.net/cgi-bin/php.ini”

    What do you recommend to do?

    Regards,
    Oscar

    October 2, 2017 at 9:17 pm #859374
    Basilis

    Hi,

    Not much we can do we are afraid on that.
    WordPress recomends that on their Codex, as it seems your hosting provider is not optimized for WordPress

    Best regards,
    Basilis

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