Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • September 14, 2017 at 7:38 pm #852287
    Jan van ‘t Veld
    Guest

    I have buy a Enfold-theme
    Transactie d.d. 16-09-2016
    ENVATOMARKET30524859 4155496349 UT
    USD 73,82 66,80 Koers 1,10508982

    The downloaded verse is 3.8
    I want to update to the current version.
    However, I do not know / can not find my license key.
    Also do not remember my account information.

    What should I do? Help!

    September 14, 2017 at 11:11 pm #852345
    Jordan Shannon

    Hey Jan van ‘t Veld,

    This is acquired from ThemeForest. Please see the following: http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Jordan Shannon

    September 17, 2017 at 10:09 am #853033
    Jan van ‘t Veld
    Guest

    Dear, Jordan,
    Thank you for answering.
    The information on how to update should be known to me.
    Also how to enter the license key.
    However, as I stated earlier, I can not log in with the original username and password, used when purchasing..
    I then get the report that the data is incorrect. My email address is well known: (Email address hidden if logged out) .
    Remaining Question: How do I get back to: Account Information, and valid license key.
    Thanks in advance.
    Best regards,
    Jan van ‘t Veld

    September 18, 2017 at 5:48 am #853231
    Jordan Shannon

    Hi,

    Did you inquire this with ThemeForest as suggested?

    Best regards,
    Jordan Shannon

    September 18, 2017 at 9:39 am #853326
    Jan van ‘t Veld
    Guest

    Hi, Jordan,
    Yes, I’ve followed the procedure.

    My original data is not accepted.
    Message: Username and / or password incorrect
    Best regards, Jan van ‘t Veld

    September 19, 2017 at 5:31 am #853675
    Rikard

    Hi,

    Did you try to reset your password? https://account.envato.com/reset_password

    Best regards,
    Rikard

    September 19, 2017 at 7:29 pm #854003
    Jan van ‘t Veld
    Guest

    Hey, Rikard,
    Via ‘reset’, I have my account details back. My username was incorrect.
    Upon login, under ‘settings-> API keys, I see the underlying’ blank ‘screen.
    Do I need to generate an API key now?

    Best regards, Jan van ‘t Veld

    September 19, 2017 at 10:51 pm #854068
    Jordan Shannon

    Hi,

    Yes the API key would need to be generated. On the “Theme Option” page (Enfold > Theme Options > Theme Update) there’s a link to an image which explains where you can create/find the api key – see http://kriesi.at/wp-content/themes/enfold/framework/images/layout/FIND_API.jpg

    Best regards,
    Jordan Shannon

  • Author
    Posts
Viewing 8 posts - 1 through 8 (of 8 total)
  • You must be logged in to reply to this topic.