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  • September 14, 2017 at 4:55 pm #852180
    digideluxe

    The option for the Advanced Layout Editor is not clickable… not working.

    I was working in the site for a few hours last night and all was working perfectly, this morning I could no longer access the layout editor. Any ideas as to why this may be?

    Thanks,

    Betty

    September 14, 2017 at 5:05 pm #852186
    Victoria

    Hey betty,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? Was there any plugin update, WordPress update? Any changes on the server?

    Best regards,
    Victoria

    • This reply was modified 7 years, 3 months ago by Victoria.
    September 14, 2017 at 5:10 pm #852195
    digideluxe
    This reply has been marked as private.
    September 15, 2017 at 12:22 am #852355
    digideluxe

    hey, just wondering if you were able to see anything that may be causing this issue to the avia builder… thanks

    September 15, 2017 at 11:48 am #852504
    Rikard

    Hi,

    Thanks for the login details, I can’t reproduce the problem though. Did you try to restart your browser or maybe try a different one?

    Best regards,
    Rikard

    September 15, 2017 at 1:50 pm #852527
    digideluxe

    Rikard,

    Thanks, we actually moved the entire site over to a new server and I had my developers take a look. Not sure what they did, but were able to remedy the issue.

    And yes, when the issue was happening I tried & restarted several browsers and even tried via mobile login.

    Thanks,

    b.

    September 15, 2017 at 11:20 pm #852724
    Jordan Shannon

    Hi,

    I’m glad you were able to get this issue fixed. If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

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