-
Posts
-
Dear Support. For my understanding a bug is there in mobile view for the fullwidth slide show with caption. In the mobile view, no slider buttons are there (avia-slideshow-controls). And if created a manual css rule, the buttons are overlapping inside the caption. My temporary solution (hope, it’s implemented in Enfold until the next update and not only in 2020). Boundary Conditions: fresh theme, occured and tested on many clients and seen after clients feedback, all plugins turned off and tested on different computers, tested in Chrome in responsive mode)
Best regards
S.
.avia-caption {
bottom: 0px;
}@media only screen and (max-width: 767px) {
.avia-slideshow-controls a {
display: inline!important;
opacity: 1!important;
height: 5px;
width: 5px;
font-size: 1px;
color: transparent;
}
}
@media only screen and (min-width: 767px) {
.caption_bottom .slideshow_caption .slideshow_inner_caption .slideshow_align_caption {
padding: 20px;
padding-top: 20px;
padding-right: 20px;
padding-bottom: 25px;
padding-left: 30px;
}
}Hey S.,
Could you please give us a link to your website, we need more context to be able to help you.
Can you also post us a few screenshots of the issue?Best regards,
VictoriaDear Victoria,
i don’t understand why you asking for user credentials. Most of my clients have a NDA with me.
And why you dont test this at your machine? It’s easier for you to create on your test server a slider, put three pictures in and see, what happen instead to ask every time again. Only if you can’t reproduce this, than it’s advisable to ask again.
The support from Kriesi has fallen down last time. I’m really not satisfy, what Kriesi do last time.
I repeat something again and again and kriesi offer “custom Css” or theme file modifications.
Great and Thanks for this experience
I hope, the pictures are clear. It was easy for you to do the same on your side
Hi,
We ask for access so we can test and help you faster.
When creating a support ticket, you should always have a backup as we get in to do the modifications you request your self and make those custom fixes.If that does not work for oyu, you can always hire someone who can work for you based on your instructions and help you the best.
Best regards,
BasilisHere is my error report from many enfold installations.
Some of your clients contact me now directly, caused by unsatisfied answers and thousand threads for same unsolved or work around topics.
Thank you for that.Please try it at your site. If you are unable to see the same errors, i will take my private time and i install a dummy page with your theme to show you this.
A long list of custom css must copied to every installation. Most of that should given by Enfold as “Full Responsive” Theme.Errors and bugs are there without any plugins, on fresh installed enfold themes
Hi,
Thank you for the screenshot.
Looks like the logo overlaps the search icon and the mobile menu. One solution or “workaround” is to decrease the logo size on mobile view. And regarding the slider buttons, I think it’s fairly clear why it is disabled on mobile view. If you want to enable it, you have to add a few custom css modifications to rectify the position issue which is not a big deal.
Best regards,
IsmaelExcuse me: The link is a presentation. Please take a look on all errors
And some clients don’t want automatic slider. In this case, nobody know, is it a slider on mobile phones and tablets.
Hi!
Looks like the client gave you a list of simple responsive issues to fix and you opt in to forward it to us. If you can provide the link to the pages with the issue, we’ll try to help you with the css codes. For now, you can add the following css modification.
@media only screen and (max-width: 767px) { /* grid layout title issue */ .slide-entry-title a { font-size: 12px; word-break: break-all; } /* logo overlap, adjust value as needed */ .responsive .logo img { max-height: 50px; } }If possible, please open a separate ticket or post for each issue because we won’t be able to fix 20 “issues” at once.
Cheers!
IsmaelIt seems, as i had bought 15 times the Enfold theme.
It seems, 15 times x 93 € including 12 month extended support was a bad invest.
It seems, that you have not a good quality system, where you can implement my issues.
It seems, that i must implement the same stuff again and again.
It seems, that i should use another themes in future.
It seems, that i can’t recommend your theme anymore.
It seems, that i must delete all contact information, caused clients of Kriesi contacting me.
It seems, more people are not satisfy with your support.
It seems, that you want play with the symptoms.
It seems, that i dont repeat every error again.
It seems, that you dont release the the urgent update for the HAM menu. All of my clients gets a cold polish.
To ask clients to modify with a FTP editor your files is the crowning glory.Thanks you for all. I will change your stars now from 5 to 2.
Hi,
I don’t think your last reply is helping. If you noticed, we kindly ask for the links so that we can check the issues. We don’t usually accept multiple issues in a single ticket that’s why we asked you to open a separate or different ticket for each one. I’m very sorry if you feel that way. We’re only trying to help.
Best regards,
IsmaelFor my understanding, kriesi spent time to reply the same topics again and again. kriesi spent time to take a look on websites and do manual modifications for same topics again and again.
Since 1,5 years, i use your theme and see the game, what is played. With every support task, i get more angry.
Thanks for the time
Hi!
I think, with 15 licenses at hand, you should know by now that each website requires certain modifications or “workaround”, as we put it here. One website may have a larger logo so it overlaps with the search icon, another may have posts title with longer words so it requires smaller font on mobile devices, another may require a certain feature that is not available in the theme so you have to install a plugin etc. If you hire a freelance developer and ask him to fix something, he will either modify the core theme files which is not advisable or provide a custom modification or “workaround” which is the same as what we are doing here. I reviewed your previous posts and you recommend a few modifications in the theme that is probably ignored or forgotten. We didn’t mean to offend you or anything but please understand that we can’t implement something just because you suggested it. Is that what you’re getting angry at? If you really need a certain feature, implement it in the child theme, make sure that it is reusable in case you need it somewhere else.
We are doing our best to help but if you’re not satisfied with our work here, we highly recommend hiring a freelance developer that you can fully trust so that we can both save time and energy.
Best regards,
Ismael
- You must be logged in to reply to this topic.