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  • #848884

    Hello! need Your support, after updating the template some features do not work. first of all widget with sidebar blog.
    Previously on home page I had list of new articles, now the widget is not working, I have put instead blog slider, but it is not what I want.

    The second problem that I have faced: there is a feature, You can choose visibility of products with fast edit – catalogue and search, catalogue, search, hidden. Now that feature is not working.

    The third problem: I have main menu and secon menu. Font color is white. Background colors are dark so main menu and second menu texts and also social icon look great. But when I open my page by mobile phone, the second menu is above background picture, because of that there is just a white background and text + social icon can not be seen.

    Please help to solve those problems.
    Thank You in advance!

    #849232

    Hey aram,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #849943

    Hello Nikko
    Providing login password
    Also please pay attention additional to above mentioned problems that my web works slower than usual
    When adding new mediafile sometimes it gives error. I upload the same file for 4-5 times to get result
    When updating plugins, template or wordpress the update starts but update process do not show. (anyway updates are being implemented correctly)
    Thank You in advance!

    #850134

    Hi,

    Thanks for providing the login, I have checked it.

    1.) Can you create a separate page and imitate the homepage, you can use template to save the homepage then apply it to the newly created page and do some modifications so we can see what you mean.

    2.) Try to deactivate all the plugins except woocommerce and check the issue if it still persists, if it doesn’t enable them one by one to know what’s causing the issue.

    3.) That’s the correct behavior on mobile, but you can make it look better and show the social icon on mobile header using this css code and add it in Quick CSS (located in Enfold > General Styling):

    @media only screen and (max-width:767px) {
      .responsive #top #wrap_all #header .social_bookmarks {
        display: block;
        float: none;
        padding: 8px 0;
      }
    
      .responsive #top #wrap_all #header_meta .container {
        width: 100% !important;
        max-width: 100% !important;
      }
    
      .responsive #header .sub_menu {
        padding-left: 0 !important;
      }
    
      #top #wrap_all .av_header_transparency #avia2-menu > li {
        padding: 5px !important;
      }
    
      #top #wrap_all #avia2-menu > li > a {
        font-size: 13px !important;
      }
    }

    Hope this helps.

    Best regards,
    Nikko

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