Viewing 8 posts - 1 through 8 (of 8 total)
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  • September 5, 2017 at 1:29 pm #848102
    Gerry Granshaw
    Guest

    Hi
    I created 2 new pages on this site yesterday and can no longer edit them – links below. The content won’t load in the layout builder area – just the loading circle going round and round.

    I added a plugin yesterday – Hide YouTube Related Videos. I tried de-activating it, clearing browser, using different browsers etc, but nothing helped.

    I can edit other pages built previously.

    Please can you help?

    Many thanks

    Gerry

    September 5, 2017 at 6:44 pm #848275
    Jordan Shannon

    Hey Gerry Granshaw,

    Are you receiving any console errors on those pages?

    Best regards,
    Jordan Shannon

    September 5, 2017 at 6:48 pm #848276
    obimedia2

    Hi Jordan
    Not any that I can see.
    Best
    Gerry

    September 5, 2017 at 6:53 pm #848280
    Jordan Shannon

    Hi,

    Please provide admin info in private so we can log in and look into this issue further.

    Best regards,
    Jordan Shannon

    September 5, 2017 at 7:09 pm #848288
    obimedia2

    Thanks Jordan. Given below.
    Gerry

    September 6, 2017 at 7:38 am #848459
    Jordan Shannon

    Hi,

    Which version of PHP are you running?

    Best regards,
    Jordan Shannon

    September 6, 2017 at 12:33 pm #848591
    obimedia2

    Hi Jordan
    The site hosting is currently on a server that’s locked to php 5.3 as an old website needs to be removed in next day or two. Once that’s gone it will be upgraded to 5.6. Do you think that will solve the issue?

    Thanks for all your help
    Gerry

    September 7, 2017 at 10:02 am #848988
    Victoria

    Hi Gerry,

    It most likely will, but I would suggest upgrading to php7 while you’re at it.

    Best regards,
    Victoria

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