Viewing 3 posts - 1 through 3 (of 3 total)
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  • September 5, 2017 at 12:05 am #847938
    murdochduncan

    Hello,

    You guys have been amazingly helpful, thank you for all your great work.

    I’m hoping you can help me with this glitch.

    When I go to checkout using Woocommerce it actually directs me to another website that has my URL but it’s a completely different site.

    If this is something on your end, what can I do to resolve this issue? If it’s not, could you possibly point me in the right direction to resolve it?

    Thanks so much,

    Duncan

    September 5, 2017 at 12:47 pm #848092
    Rikard

    Hey murdochduncan,

    It looks like it want’s to connect though SSL (https) but you don’t seem to have an SSL certificate? I think you should be able to configure that in WooCommerce but I’m not sure where. The redirect seems strange though, I would say that is a DNS problem. That is nothing we have any power over so you would have to bring that up with your hosting provider, could you check with them please?

    Best regards,
    Rikard

    September 6, 2017 at 2:53 am #848431
    murdochduncan

    Rikard,

    Thank you so much for your thoughtful response. I had no idea of where to even begin. I’ll follow the leads you have given me.

    Best,

    Duncan

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