Viewing 30 posts - 1 through 30 (of 30 total)
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  • #845552

    Hello,

    I’m having issues with uploading a page when I need to edit the page. It constantly shows an uploading/processing icon and allows me only the textual edits. Meanwhile, the functionality such as drag and drop of the sections is disabled. Website hosting company checked at their end, and they can’t find the cause for such behavior. Could you please help me out fixing this issue? I have provided the URL and credentials to check the page in the private content section of this thread.

    Regards,
    Simona

    #845585

    Hey Simona,

    Have you attempted disabling all active plugins to rule out any scripting conflicts? Also, are you receiving any console errors?

    Best regards,
    Jordan Shannon

    #846080

    Hi Jordan,

    Yes and yes :) I’m receiving DB error, but our hosting company replied that this DB error is common and should not make impact on the management of the website.

    #846081

    Hi,

    When your hosting company checked were they able to reproduce the error? I was not when I logged in. I was able to use drag and drop, and received no loading issues.

    Best regards,
    Jordan Shannon

    #846083

    Hi,

    No, they were not able. However, I can reproduce it with any browser and multiple apple computers. I would be happy to share my screen and show the problem. Can we schedule a call (Skype)? I’m locate in New Zealand.

    Regards,
    Simona

    #846089

    Hi,

    The best thing would probably be to do a quick screen recording of the issue that you could link me to. Also, have you attempted to reproduce this error on a PC?

    Best regards,
    Jordan Shannon

    #846567

    Hi Jordan,

    You can access the video here: http://pingar.com/wp-content/uploads/upload-bug.mov .

    Regards,
    Simona

    #847037

    Hi,

    Thanks for that, I get the same error on my end. It’s not possible to drag any elements around on the page. Can you please try to enable debug mode in order to see shortcodes: http://kriesi.at/documentation/enfold/enable-advanced-layout-builder-debug/, then copy the shortcodes to a new page to see if that helps?

    Best regards,
    Rikard

    #847499

    Hi Rikard,

    Please forgive me for my low technical knowledge. Can you please share with me a good link to how to find a child theme? It is required to enable the debug functionality.

    Regards,
    Simona

    #847632

    Hi Simona,

    Sure thing, you can download one from here: http://kriesi.at/documentation/enfold/downloads/

    Best regards,
    Rikard

    #847942

    Hi Rikard,
    I have uploaded the child theme to the CSS toolbox, but it highlights it in red (assuming that it is wrong). I believe that it has to be inserted somewhere else instead of the CSS toolbox on WordPress. Should it be inserted by the hosting company?

    Regards,
    Simona

    #847980

    Hi Rikard,

    The ‘stuck page thing’ is now affecting the rest of the pages. We are not able to edit the website anymore. Due to my low technical knowledge, what would be the fastest way to fix the problem? I’m happy to do a live session or anything else to have it sorted asap.

    Regards,
    Simona

    #848099

    Hi,

    Thanks for the feedback, though I’m not sure what CSS Toolbox is. I’m guessing a plugin? If you are trying to install the child theme then it’s the same procedure as installing any other theme, you upload it under Appearance->Themes.

    Best regards,
    Rikard

    #848425

    Hi Rikard,

    Thank you for your patience. Our hosting company inserted the theme and the debug functionality should be enabled now.

    Regards,
    Simona

    #848940

    Hi Rikard,

    Is there any progress on the matter? We are not able to administrate our website for two weeks now, and I’m noticing funny behavior with several other plugins (SEO Yoast, Contact form7).

    Regards,
    Simona

    #849440

    Hi,

    I was able to login to the site but the user role is not to set to admin so I can’t inspect the settings. The “subscribe” popup also triggers on the login page which should be happening. Did you use a plugin for it?

    Best regards,
    Ismael

    #850306

    Hi Ismael,
    I have changed the user role to admin. Is there something else I can do?
    Regards,
    Simona

    #850790

    Hi,

    This text block creates the error.

    [av_textblock size='' font_color='custom' color='#3d3d3d' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' admin_preview_bg='']
    <!--[if lte IE 8]>
    <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>
    <![endif]-->
    <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>
    <script>
      hbspt.forms.create({ 
        css: '',
        portalId: '2830692',
        formId: '<a href='https://kriesi.at/support/wp-admin/users.php?s=a206e3e9-332a-47ff-bdae-79b34f9d8de6' target='_blank' rel="nofollow">a206e3e9-332a-47ff-bdae-79b34f9d8de6</a>'
      });
    </script>
    [/av_textblock]

    What is “hbspt”?

    Best regards,
    Ismael

    #853658

    hbspt should stand for HubSpot. However, we have no advance settings of Hubspot. It is out of the box implementation. I have deleted all of the text boxes, but the issue did not disappear. It is also evident in other pages.

    #853739

    Hi,

    I duplicated the GDPR page and removed the “hbspt script. The page updates properly. ( see private field )

    Best regards,
    Ismael

    #863712

    Hello Ismael,

    Unfortunately, we have the drag and drop issue again. we can drag and drop boxes or content. Could you please advise on this matter and help us to fix it. Thanks.

    #863916

    Hi,

    Did you add the script again? That script is causing the issue.

    Best regards,
    Ismael

    #864600

    Hello Ismael,

    We have not added the script.
    Is it possible that it automatically ads it?
    Is there a simple way how to fix this problem?

    #865105

    Hi,

    Did you remove the test page? The original page does not exist anymore. Where can we see the issue again? ( see private field )

    Best regards,
    Ismael

    #866522

    This is the page that has the issue: please see link attached

    #866955

    Hi,

    The test page doesn’t exist.

    Best regards,
    Ismael

    #868482

    We changed the page from draft to published, so it should work now.
    Please use logins to access the page:

    #869095

    Hi,

    We got the following error.

    You can’t edit this item because it is in the Trash. Please restore it and try again.

    Best regards,
    Ismael

    #870683

    I have changed the setting again, please try, it should work now.

    #871931

    Hi,

    The hub spot script is still present in the page.

    <!--[if lte IE 8]>
    <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2-legacy.js"></script>
    <![endif]-->
    <script charset="utf-8" type="text/javascript" src="//js.hsforms.net/forms/v2.js"></script>
    <script>
      hbspt.forms.create({ 
        css: '',
        portalId: '2830692',
        formId: 'a206e3e9-332a-47ff-bdae-79b34f9d8de6'
      });
    </script>
    

    Please don’t add the script directly in the builder. You can create a shortcode for it. Hire a freelance developer or contact our partner, Codeable.

    // https://codex.wordpress.org/Function_Reference/add_shortcode

    Best regards,
    Ismael

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