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  • August 28, 2017 at 11:09 pm #845088
    Ria

    I’ve noticed the last several days (and heard from others) that my website will not load. It sits and spins endlessly, and only loads once you hit the browser refresh again while it’s spinning. Obviously, this is NOT good.

    I contacted Flywheel hosting and they did an analysis for me and tell me that there is an issue with some JavaScript on the site.

    They tell me:
    “The Enfold theme ‘hides’ the site behind that loading screen until everything’s ready, and it looks like a JavaScript error is preventing things from ever getting to that ready point. On refresh, then, I see that some errors in the console disappear. It seems like the issue is a file request for Gravity forms, but I’m not sure Gravity Forms itself is actually the source of the issue; just the way some of its files are being called, maybe. Whatever is going on, it’s with some JS files not loading as they should.”

    I have this exact same website loaded on a Flywheel staging server with all the same plugins but using a different theme, and there are no loading issues whatsoever. So, I’m not convinced it’s a plugin issue as much as it’s an Enfold theme issue.

    Is this something you can address?

    August 29, 2017 at 4:50 am #845167
    John Torvik

    Hey Riavon,

    Would you mind providing us with login credentials so we can take a closer look? To do this, you can make a post with the following info:

    – Link to your site
    – WordPress Admin username / password
    – FTP credentials

    Don’t forget to select Set as private reply. This ensures your information is only visible to our staff.

    Best regards,
    John Torvik

    August 29, 2017 at 5:54 pm #845393
    Ria
    This reply has been marked as private.
    August 31, 2017 at 8:26 am #846131
    Rikard

    Hi,

    Thanks for the login details. First off, could you try deactivating all plugins to see if one of them is causing a conflict please?

    Best regards,
    Rikard

    August 31, 2017 at 3:29 pm #846293
    Ria

    Rikard, deactivating plugins was the first step I took.

    Also, as I mentioned in my original post, “I have this exact same website loaded on a Flywheel staging server with all the same plugins but using a different theme, and there are no loading issues whatsoever.”

    I appreciate your attention and help! :)

    August 31, 2017 at 3:36 pm #846301
    Yigit

    Hey!

    I disabled CSS and JS minification in BWP Minify plugin and your page loads on my end at the moment. Please review your website

    Cheers!
    Yigit

    August 31, 2017 at 4:06 pm #846324
    Ria

    Hi Yigit. Thanks for taking a look. So it appears there is a compatibility issue between BWP minify and Enfold. That’s too bad. I appreciate you taking the time to have a look.

    August 31, 2017 at 4:10 pm #846329
    Yigit

    Hey!

    You can try enabling and flushing cache once again to see it will help :)

    Cheers!
    Yigit

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