Viewing 4 posts - 1 through 4 (of 4 total)
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  • August 25, 2017 at 12:32 pm #843907
    Lory1508

    Hello, I’m having some problems with the component “Icon box”, I have a page in which I have to update the content of this component but when I click “save” it doesn’t save and I see this error message in Chrome’s developers tools:

    Uncaught TypeError: Cannot read property 'match' of undefined
    at $.AviaBuilder.updateInnerTextarea (avia-builder.js?ver=0.9.5:733)
    at $.AviaBuilder.send_to_datastorage (avia-builder.js?ver=0.9.5:1247)
    at $.AviaModal.execute_callback (avia-modal.js?ver=0.9.5:294)
    at HTMLAnchorElement.<anonymous> (avia-modal.js?ver=0.9.5:59)
    at HTMLDivElement.dispatch (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.8.1:3)
    at HTMLDivElement.r.handle (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.8.1:3)
updateInnerTextarea @ avia-builder.js?ver=0.9.5:733
send_to_datastorage @ avia-builder.js?ver=0.9.5:1247
execute_callback @ avia-modal.js?ver=0.9.5:294
(anonymous) @ avia-modal.js?ver=0.9.5:59
dispatch @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.8.1:3
r.handle @ load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,plupload&ver=4.8.1:3

    Can you please help me? I’m working with WP 4.8.1 and Enfold 4.1.2

    • This topic was modified 7 years, 2 months ago by Lory1508.
    August 25, 2017 at 10:29 pm #844211
    Nikko

    Hey Lory1508,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    August 25, 2017 at 10:35 pm #844214
    Lory1508

    Hi thanks for replying, I’ve created the account here are the credentials

    August 30, 2017 at 6:35 am #845619
    Ismael

    Hi,

    Thank you for the update.

    Where can we see the issue? We can’t reproduce it on a test page. ( see private field )

    Best regards,
    Ismael

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