Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • August 19, 2017 at 11:27 pm #841479
    vlkwatchman

    it’s REALLY STRANGE … about once in every 20-30 visits, i will have the AUDIO/MUSIC start playing on my video background. crazy, right? it’s happened on both firefox and chrome. i’ve yet to see it happen on safari.

    please let me know how i can MUTE the background video. with code or setting somewhere.

    thanks!

    chris

    August 19, 2017 at 11:47 pm #841487
    Jordan Shannon

    Hey vlkwatchman,

    Please refer to the following:

    https://kriesi.at/support/topic/background-video-with-no-sound/#post-229951

    Best regards,
    Jordan Shannon

    August 20, 2017 at 1:40 am #841519
    vlkwatchman

    hey there, jordan.

    this wasn’t very much help. but thanks anyway.

    i never un-muted the audio. i checked the section.php and it is already “true” for video_mute.

    what would make it play with audio once in a blue moon?

    thanks,

    chris

    August 20, 2017 at 9:13 pm #841760
    Mike

    Hi,
    The only reason that makes sense is this statement from Vimeo:

    The volume of the player is a setting that follows a user around the web, whether they’re on vimeo.com or viewing an embedded player. The way our player is built, if you change the volume on one Vimeo player, it affects subsequent viewings elsewhere.

    Your site seems to be using Vimeo, are the background videos also?

    Best regards,
    Mike

    August 20, 2017 at 9:22 pm #841763
    vlkwatchman

    all are vimeo. yes.

    August 20, 2017 at 10:45 pm #841777
    Mike

    Hi,
    Perhaps this explains it then?

    Best regards,
    Mike

    August 20, 2017 at 11:22 pm #841790
    vlkwatchman

    Hey there. I don’t think the statement you found has anything at all to do with the sound from ANY background video intermittently playing audio on a page using your theme.

    Vimeo is simply stating that on the user’s end, the volume setting you last used in a Vimeo player on a given web site will carry over to other web sites with Vimeo players.

    So what’s the deal? Why would that matter? The audio is supposedly MUTED on the code side of the site. Any volume settings mean nothing…

    Well … if we have no real answer for why this is happening … let’s close the ticket.

    Thanks

    August 21, 2017 at 6:19 pm #842146
    Jordan Shannon

    Hi,

    Apologies for this error. We will report this bug, and hopefully have a resolution to this in a future update.

    Best regards,
    Jordan Shannon

    August 21, 2017 at 6:20 pm #842147
    vlkwatchman

    thanks!

    chris

    August 21, 2017 at 6:25 pm #842152
    Jordan Shannon

    Hi,

    No problem at all! Please be on the look out for update notifications, and should you need help with anything else please let us know here in the forums.

    Best regards,
    Jordan Shannon

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)
  • The topic ‘how can i MUTE a video being used as a BACKGROUND?’ is closed to new replies.