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  • #840667

    Hello!

    I have an Enfold website that uses video pretty extensively. What I’ve found is that if you click on a video’s timeline (youtube, vimeo or self-hosted) the entire page will reload. Any idea how to stop this from happening?

    The website is http://www.primarycolormusic.com/work

    A video of this happening can be seen here: https://drive.google.com/file/d/0B7F7WKnslC3RYzY5bG9GNjQ2Wkk/view

    Any help would be awesome!

    #840686

    Hey biklops,

    Could you try adding the following to the video links:

    onclick="return false;"

    Best regards,
    Jordan Shannon

    #840990

    Where would I do that? I’m using a full-width easy slider for the video. When I add that text to the video link field it 404s.

    #841080

    Hi,

    Please provide admin info so I can log in and look into this issue further.

    Best regards,
    Jordan Shannon

    #841345

    Of course!

    See hidden info attached.

    #841966

    Hi biklops,

    You’re running an old version of the parent theme, you might want to update it. There is an error in JavaScript in some plugin code.
    A plugin conflict may be one of the reason for this issue.
    To find which plugin is causing the conflict please follow these steps:

    1. Go to your plugins page > Deactivate all active Plugins
    2. Update WordPress and Enfold to latest version if you have not.
    3. Make sure all the plugins are updated.
    4. If the problem does not persist when plugins are turned off, activate one plugin at a time and refresh until you find the plugin in conflict.

    We await the results of your plugin compatibility test.

    Thanks for your cooperation :)

    Best regards,
    Victoria

Viewing 6 posts - 1 through 6 (of 6 total)
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