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  • August 17, 2017 at 2:53 pm #840426
    steventorok

    Hi,

    I am getting the error “Could not connect to Google Maps with this API Key.” after configuring my Google API Key into the Enfold Google Services settings page and pressing the “Check API Key” Button.

    – I followed the instructions to generate a Google API Key
    – I enabled Google Maps Javascript API
    – I tried to deactivate all plug-ins

    Any ideas?

    Thanks.

    Steve

    August 18, 2017 at 5:15 am #840730
    Rikard

    Hey steventorok,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 18, 2017 at 12:36 pm #840840
    steventorok

    Hi Rikard,

    thanks for the reply.

    Please find the temp account details in the Private Content.

    Regards,
    Steven

    • This reply was modified 7 years, 3 months ago by steventorok.
    August 19, 2017 at 6:26 am #841150
    Rikard

    Hi,

    Thanks for the details, though we need a URL as well to be able to log in.

    Best regards,
    Rikard

    August 20, 2017 at 1:23 pm #841656
    steventorok

    Hi Rikard,

    yup….a URL makes a lot of sense. :) You find it in the “Private Content”.

    Thanks.

    Regards,
    Steve

    August 21, 2017 at 5:18 am #841827
    Rikard

    Hi,

    Thanks for that, though the details are not working. Could you check and verify please?

    Best regards,
    Rikard

    August 21, 2017 at 10:17 am #841929
    steventorok

    Hi,

    yes, sorry, seems I might have had a mis-typed pw.

    Please find the newly generated (and tested) pw in the Private Content below.

    Thanks!

    Cheers,
    Steve

    August 23, 2017 at 10:33 am #842948
    Yigit

    Hi,

    I replaced your API key with the one our teammates @Vinay generated and it worked. Please review your website :)

    Best regards,
    Yigit

    August 23, 2017 at 2:20 pm #843036
    steventorok

    Hi,

    Thanks……your API worked, and strangely enough I generated a new one which also worked for me.

    Regards,
    Steve

    August 23, 2017 at 3:52 pm #843102
    Victoria

    Hi Steve,

    Glad we got things finally working for you.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    September 21, 2017 at 9:42 pm #855072
    louella-NBY

    Hi,

    I’m getting the same issue. I followed the same steps as steventorok and still no luck. Can you check please?

    Page issue: http://neutrophase.staging.wpengine.com/contact/ (hosted on WPengine)

    Thank you,
    Louella

    September 23, 2017 at 12:16 pm #855779
    Victoria

    Hi Louella,

    This is the error you’re getting
    https://developers.google.com/maps/documentation/javascript/error-messages#deleted-api-project-map-error

    Please make sure you have no google maps code in your functions.php.

    Best regards,
    Victoria

    September 27, 2017 at 1:50 pm #857487
    onesmile

    Hi,
    I am also getting a deleted api Project map error. Can you define how to find google maps code in functions.php? And then what to do with it?
    Thanks

    September 27, 2017 at 2:11 pm #857501
    Nikko

    Hi,

    You can check on the description in the link Victoria gave you:

    Your API project may have been deleted from the Google API Console. Please check the project for which you generated the API key that's included in JavaScript API loader. You can create a new API project and get a new key on the Google API Console.

    Try to generate a new api key and make sure that javascript api loader is enabled in that key, and use it instead of the old key you have.

    Best regards,
    Nikko

    September 27, 2017 at 5:52 pm #857644
    onesmile

    Hi Nikko,
    I did generate a new API key and made sure the Javascript API loader is enabled. If you mean the Javascript API that can be enabled in the Console Dashboard…?
    I still geht the same problem though :(
    I provided backend Login in the private section.

    Best regards,
    Katrin

    September 27, 2017 at 7:33 pm #857691
    Victoria

    Hi Katrin,

    Can you give that user admin right? We cannot see anything like that.

    Best regards,
    Victoria

    September 27, 2017 at 8:02 pm #857697
    louella-NBY

    Hi Victoria,
    I did get an email from you (https://imgur.com/a/IkfKc). Is this intended for Katrin or myself? Your email screenshot https://imgur.com/a/IkfKc

    Please advise.

    Louella

    September 27, 2017 at 8:52 pm #857703
    onesmile

    Hi,
    I just did! Sorry for that!

    September 28, 2017 at 11:24 am #857953
    Victoria

    Hi Louella,

    My last reply was to Katrin, sorry for the confusion. This is why we ask our customers to use separate threads.


    @onesmile     Please start a separate thread, describe your issue there and give us a link to your website.

    Best regards,
    Victoria

    September 28, 2017 at 6:20 pm #858171
    louella-NBY

    Noted. Thanks for the clarifications, Victoria ;-)

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