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  • August 11, 2017 at 3:09 pm #837476
    rkumar12

    We are in the process of building a new website. We had the server tested and there are no issues and the website itself loads fine. However, when we try to make changes from the backend using Avia page builder it takes a long time to load. When trying to save changes it will take a long time to update and often has an error message that says “connection is lost” then redirects to a “page not found” page. Can someone please assist and check into this for us?

    August 12, 2017 at 1:18 pm #837848
    Rikard

    Hey rkumar12,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 14, 2017 at 8:32 pm #838936
    rkumar12

    Thank you. Temporary login provided in the private section.

    August 15, 2017 at 10:02 am #839145
    Rikard

    Hi,

    Thanks for that. First off, could you try updating the theme to the latest version (4.1.2) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    August 15, 2017 at 3:16 pm #839336
    rkumar12

    I have updated the theme to 4.1.2. It’s still running pretty slow when trying to make edits in the Avia page builder. When I try to update it spins and says “connection is lost. Saving has been disabled until you’re reconnected.” Then the changes are just autosaved. Please let me know if there is something else it could be.

    August 16, 2017 at 6:28 am #839702
    Rikard

    Hi,

    Ok, thanks for the feedback. That error message appears when there is no internet connection, what kind of connection are you on while getting that error? Can we reproduce it on our end?

    Best regards,
    Rikard

    August 17, 2017 at 3:40 pm #840457
    rkumar12

    Thank you for diagnosing the connection issues. We recognize it has something to do with this and are looking into it on our end. I appreciate your assistance.

    August 17, 2017 at 5:42 pm #840532
    Sarah

    Hi,

    We’re glad that Rikard was able to help you. We’ll keep this topic open for you in case you still need help.

    But if fixing the connection solved the problem, then we can mark this topic closed. :)

    Best regards,
    Sarah

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