Viewing 22 posts - 1 through 22 (of 22 total)
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    Posts
  • August 7, 2017 at 10:23 pm #835619
    acscreativenew

    Hi, So I have a site running WooCommerce and within Woo I have it set up to have a check box on the checkout page with a link to the terms & conditions to accept them. After my updates to the plugin and wordpress and the enfold theme it seems to be pulling in the full terms & conditions page? You can see it here after you add something to the cart and go to the checkout page.

    http://staging.hepinc.com.php56-17.phx1-1.websitetestlink.com/products/shop

    Have you guys seen this before?

    August 8, 2017 at 10:19 am #835761
    Rikard

    Hey acscreativenew,

    Yes I’ve seen that before, I’m not 100% sure what is causing it yet though. Please try the following in Quick CSS under Enfold->General Styling to hide all the text except “I have read…” checkbox and text:

    .woocommerce-checkout #after_section_1 .entry-content-wrapper {
  display:none !important;
}

    Best regards,
    Rikard

    August 8, 2017 at 3:38 pm #835883
    acscreativenew

    Hi,

    So this resolved half of the issue. I still had the header show so I added this.

    
.woocommerce-checkout #hep-header {
	display: none !important;
}

    But its still showing up two times. How can I remove the second one that has the same classes and ids?

    Thanks
    -Dan

    August 9, 2017 at 1:20 pm #836363
    Rikard

    Hi Dan,

    Thanks for the feedback. Please try this CSS as well:

    .woocommerce-checkout #after_section_1 {
  display:none !important;
}

    Best regards,
    Rikard

    August 9, 2017 at 5:19 pm #836509
    acscreativenew

    So that code removed both of them, I would only like one of them removed. Im not sure why its repeating itself?

    If you actually watch the page build it only loads one at first, then after woo does its things and loads the CC fields and section another one shows up.

    August 14, 2017 at 12:29 pm #838601
    Günter

    Hi,

    Please try this CSS – replace the CSS above:

    

#after_section_1 {
    display: none;
}

.woocommerce #after_section_1 {
    display: block;
}

    To find out what causes this problem can you give us a temporary WP admin account please?

    Please post us your login credentials (in the “private data” field).

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Günter

    August 14, 2017 at 3:25 pm #838689
    acscreativenew

    Hi, im not sure if this matters or not but I have another ticket open with someone working on this same site. I have all the FTP and Login info posted over there.

    Pagination not working for CPT

    August 15, 2017 at 3:23 pm #839338
    Victoria

    Hi acscreativenew,

    It is supposed to show terms and conditions on click on the link and close them, they don’t open now. And there are two.
    Please deactivate all plugins one by one to check which one is causing this issue and let us know if this solves the problem.
    In addition to that, please let us know if we are allowed to deactivate one or more of your plugins as well for testing purposes :)

    Best regards,
    Victoria

    August 16, 2017 at 4:04 pm #839957
    acscreativenew

    Hi,

    Yes you can deactivate plugins for testing.

    Im trying to find the one now that messing it up.

    August 16, 2017 at 4:13 pm #839965
    acscreativenew

    I went thought most of the plugins and didn’t find any that were causing the issue.

    Please let me know what you find.

    Thanks
    -Dan

    August 18, 2017 at 2:51 pm #840887
    Victoria

    Hi Dan,

    Did you deactivate all of them at once? It should be done all at once.

    Best regards,
    Victoria

    August 24, 2017 at 5:05 pm #843586
    acscreativenew

    Hi,

    So i just deactivated all of them BUT the WooCommerce plugin. It was still showing up two time. If i deactivated the WooCommerce plugin I would have not been able to test since this is on a Woo checkout page.

    Thanks
    -Dan

    August 26, 2017 at 12:06 am #844246
    GeraldineKol

    Hi!
    I have the same problem. Is there any solution yet?

    Geraldine

    August 28, 2017 at 3:51 pm #844851
    Victoria

    Hi Dan,

    I mean besides WooCommerce. Could you also switch to a default theme and see if the issue is still there?

    Best regards,
    Victoria

    August 28, 2017 at 4:01 pm #844856
    acscreativenew

    Hi,

    I just changed it over to the 2017 theme and it does not repeat this.

    Looks like im not the only one with the issue also.

    Thanks for looking into all of this.

    Thanks
    -Dan

    September 1, 2017 at 8:41 am #846690
    Ismael

    Hi,

    I can’t reproduce the issue on my own installation. Did you use the advance layout builder to create the content of the “Terms” page? Please remove all the color section inside or use the default editor.

    Best regards,
    Ismael

    September 2, 2017 at 7:04 pm #847210
    Vrout

    I have the same problem as the author with the checkout page, and using a Terms & Conditions page without using the Advanced Layout Builder worked thank you

    September 3, 2017 at 6:18 am #847300
    Rikard

    Hi Vrout,

    Great, glad you got it working and thanks for the feedback.

    Best regards,
    Rikard

    September 3, 2017 at 2:10 pm #847387
    alex_ce

    I had the same issue after updating to WooCommerce 3.1.2.
    For me it worked to go to the Page Terms & Conditions (yes, we love the ALB. Therefor we use it ;-)) and save the page once again.

    best regards
    Alex

    September 4, 2017 at 9:02 am #847586
    Ismael

    Hi,


    @alex_ce    : Did you add any color section to the terms page? It should still work as long as there are no full width elements in the builder.

    Best regards,
    Ismael

    September 6, 2017 at 4:58 pm #848742
    acscreativenew

    Hi,

    So not using the builder fixed this issue. I just used the normal content block in wordpress for the terms and conditions page and it went back to how it should work on the checkout page.

    Seems like a bug with the builder thats causing this maybe? but for now this solution will work.

    Thanks
    -Dan

    September 7, 2017 at 4:49 am #848939
    Ismael

    Hi,

    Yes, full width elements (e.g color section, grid row etc) in the builder break the “terms” page’s layout.

    Best regards,
    Ismael

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