Viewing 7 posts - 1 through 7 (of 7 total)
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  • August 4, 2017 at 4:01 pm #834370
    Monika
    Guest

    Hi, my tax office is asking me to provide them with your certificate of residence in order to avoid double tax payments with Poland. How may I receive such a formal document at the moment of ordering and paying for the product, not later than with the date of issuing your invoice?

    August 4, 2017 at 4:20 pm #834380
    Yigit

    Dzien dobry Monika!

    Thanks for contacting us!

    Please contact Envato support team. Since purchase processes are managed by them, they should provide you such information. We sell our themes through ThemeForest/Envato and provide support for our themes. Processes such as download, purchase and refund etc. are managed only by Envato :)

    I hope that was helpful! Let us know if you have any other questions!

    Best regards,
    Yigit

    August 4, 2017 at 4:46 pm #834393
    Monika
    Guest

    Unfortunately Envato asked me to contact you, because they do not provide certificates.
    They even said they inform about it companies as yours here: https://help.market.envato.com/hc/en-us/articles/115002202143-Why-a-buyer-might-ask-for-my-tax-information

    August 4, 2017 at 4:50 pm #834394
    Monika
    Guest

    And here is the info from Envato (I see the link does not work here, so I paste the content):

    Why a buyer might ask for my tax information

    From time to time you may receive requests from buyers requesting a certificate of residency from you.>

    There are a number of reasons why they might be doing this, a couple are;

    Some countries, such as Poland, require buyers to submit certain tax information that includes information around where they have purchased from, and how much they paid
    Some companies, such as US companies, may have a code of business conduct that require proper certification from you as to your tax residency status
    Please note that if you do not provide your tax information to the buyer, they may not be able to purchase your item.

    August 4, 2017 at 5:35 pm #834415
    Yigit

    Hi!

    Sorry for the confusion!

    You can find our legal information here – http://kriesi.at/legal-information. If you need more information, please let us know!

    Best regards,
    Yigit

    August 4, 2017 at 6:02 pm #834432
    Monika
    Guest

    On this site http://kriesi.at/legal-information I find nothing regarding my question about certificate of residence necessary for the tax office. This site covers different legal topics and they are not relevant regarding taxes.

    And the second question was not connected with certificate of residence, and it was closed without an answer: https://kriesi.at/support/topic/additional-information-on-the-invoice/?avia_support_contact=avs_59847fd887d785.51370475_834373 The above mentioned link to legal information does not cover the second question as well, I am afraid.

    August 7, 2017 at 11:40 am #835308
    Yigit

    Hi,

    Sorry for the late reply, however if the information you need is not on our legal information page, i am afraid we might not be able to help.

    Best regards,
    Yigit

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