Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • August 1, 2017 at 6:54 pm #833017
    Tamosch

    Hi,

    When trying to upload png files we receive a http error. I found a thread before that no solution was found specifically for this matter.

    Every other file format works just fine. It is only the png not working.

    PNG format is 1530×643

    https://ibb.co/jo224k

    • This topic was modified 7 years, 3 months ago by Tamosch.
    August 1, 2017 at 10:48 pm #833112
    Nikko

    Hey Tamosch,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.
    • permission to deactivate plugins if necessary.

    Best regards,
    Nikko

    August 25, 2017 at 12:25 pm #843901
    Tamosch

    Dear Nikko,
    See the required credentials in the private section.
    Thx for your support!

    • This reply was modified 7 years, 3 months ago by Tamosch.
    August 29, 2017 at 11:40 pm #845507
    Basilis

    Hi,

    If you change theme and try upload does it work?

    Best regards,
    Basilis

    September 1, 2017 at 11:26 am #846809
    Tamosch

    Hi,
    it doesn’t work.

    Do you have an other solution?

    Best,
    T

    September 2, 2017 at 7:21 am #847090
    Rikard

    Hi,

    Thanks for the feedback. If you get the same results without running Enfold then it’s not theme related, could you try contacting your hosting provider to see if they can see what is going wrong?

    Best regards,
    Rikard

    September 2, 2017 at 11:44 am #847141
    Tamosch

    Hi,

    there should be a better solution. We need the problem solved asap because we want to go online today at 6:00 PM.

    Thanks,
    T

    September 4, 2017 at 3:57 pm #847798
    Nikko

    Hi,

    Sorry for the late response, please follow what Rikard said since if the issue is not fixed when using a default theme then we can’t also fix it using Enfold theme. The best way is to contact your hosting provider ask them to fix this issue. You can also check for the suggested solutions here: http://docs.presscustomizr.com/article/229-fixing-errors-when-uploading-images-in-wordpress

    Best regards,
    Nikko

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