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  • August 1, 2017 at 1:40 pm #832861
    elsmore01

    Enfold 4.1.2.
    I have a number of posts with YouTube videos linked e.g.:

    Intruducing CoolBoard Balance Board

    The videos no longer work since I updated Enfold to the latest version – I simply can’t click on them. Seems to be an element covering them?

    August 1, 2017 at 10:43 pm #833105
    Nikko

    Hey elsmore01,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.

    Best regards,
    Nikko

    August 2, 2017 at 2:12 pm #833463
    elsmore01
    This reply has been marked as private.
    August 3, 2017 at 6:02 am #833751
    Rikard

    Hi,

    Thanks for that. I’m not sure why the default editor was not working, but I changed to the Layout Builder and now it’s working as it should. Are you ok with using the Layout Builder instead?

    Best regards,
    Rikard

    August 3, 2017 at 11:32 am #833825
    elsmore01

    Hi Rikard,

    Thanks for your reply. It’s not ideal but I guess I can use it as a workaround. Will this be fixed in the future?

    Regards,
    nick

    August 4, 2017 at 8:22 am #834225
    Rikard

    Hi,

    I’m not sure what is blocking it to be honest with you, I think it’s a local problem to your installation since we haven’t had any other users report such a problem. Maybe you could try deactivating all plugins to see if there is a conflict coming from any of them?

    Best regards,
    Rikard

    August 8, 2017 at 1:12 pm #835818
    elsmore01

    Hi Rikard,

    It turns out it was a local problem – CSS disabling pointer events. Thanks for helping.

    Regards,
    Nick

    August 8, 2017 at 5:26 pm #835924
    Sarah

    Hi! We’re glad that the team was able to help you sort this out. We’ll close this topic now. For any other questions or issues, feel free to post them here on the forum and we will do our best to assist you.

    For your information, you can also take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/

    We’d also appreciate it if you can take a moment to review our theme if you haven’t already. https://themeforest.net/downloads

    Thank you for using Enfold.
    Cheers!
    Sarah

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Viewing 8 posts - 1 through 8 (of 8 total)
  • The topic ‘Can't play embeded YouTube videos’ is closed to new replies.