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Hi There, I am a graphic designer trying to make a basic change to my clients website. The site was designed by someone else about 3 years ago. I’m not v technical but can see that the theme is enfold.
All I need to do is change the logo but when I upload one to the media library, it displays as a x (.pngs, jpg’s, gifs,) I’ve tried different sizes but no luck). As I said, I haven’t a clue how to code but this doesn’t make sense. I tried to register on the forum but I didn’t purchase the theme and don’t know who did. Any help would be hugely appreciated.
Hi David,
Thanks for contacting us!
I checked your website however current active theme is not Enfold :)
Regards,
YigitSorry, the website in question is http://www.robuild.ie
Hi!
Please make sure that wp-content/uploads folder has correct permissions ( 755 ) – http://codex.wordpress.org/Changing_File_Permissions
Also, you are using a very very old version of the theme, 2.2 while the latest version is 4.1.2. We would strongly recommend you to update the theme. You can check out highlighted new features on our blog – http://kriesi.at/blogBest regards,
YigitThanks Yigit, I’ll need to get help with a developer to get it right. At least I know what the issue is now.
Appreciate your help.Regards
DavidHi!
You are welcome David!
To update the theme, you would need access to ThemeForest account that was used while purchasing the theme. If you do not have access to it, i am afraid, you would need to purchase another license ( https://themeforest.net/item/enfold-responsive-multipurpose-theme/4519990?ref=Kriesi ) to receive updates and full support.Let us know if you have any other questions! :)
Cheers!
Yigit
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