Viewing 11 posts - 1 through 11 (of 11 total)
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  • #828922

    Hi there,

    I face also some problems with our website when we update to the new version of Woocommerce. We have now the live website running without the updates, but also a test environment with the updated version of Woocommerce.

    On the test environment the checkout page looks weird. There’s no sidebar anymore and everything is stretched to the full width of the screen. Could you please help fixing this issue?

    #829432

    Hey Eric,

    Try to disable all the plugins to check if there`s some conflict.

    Best regards,
    John Torvik

    #829482

    Hey John,

    I already did and the conflict comes with the Woocommerce plugin.

    #829602

    Meaning to say: the problem still exists. What can I do?

    #830505

    Hello? Can somebody help me on this please?

    #831426

    Hi ericvanheesen,

    Could you please describe in more detail, hoe to reproduce the issue? I added a course and the checkout page has a sidebar in all languages. (screenshot in private)

    Best regards,
    Victoria

    #832069

    Hi Victoria,

    Thank you for your answer. Because the support on this forum took quite a while we hired a freelancer to have a look at this problem. So meanwhile there have been some changes.

    But still we face problems and the freelancer couldn’t fix it neither. As you could see there’s no button anymore to proceed to the payment and also the checkbox of the general terms and conditions disappeared. Furthermore the full width header image won’t show.

    #833332
    This reply has been marked as private.
    #834045

    Hi,

    Theme: Enfold
    Version: 4.0.7

    The Enfold version that is active is not the latest.
    That makes the template not work properly.

    Please do consider to update and most probably all your issues will be solved.

    Thank you

    Best regards,
    Basilis

    #834247

    Dear Basilis,

    Once again: you should look at the test website, because the live website obviously is not up to date (otherwise it wouldn’t work properly). The test website is and was up-to-date with version 4.1.2 of Enfold.

    Please help me out here.

    #836186

    Hi,

    Thank you for the update.

    Please refrain from using full width elements inside the terms and condition page temporarily because it breaks the layout of the checkout page. We removed the full width slider in the terms and conditions page.

    We would like to apologize for the delay. We normally respond within 24 hours but in the wake of the latest theme update, we have received more inquiries than usual. Please be patient while we go through the rest of the queue. Thank you for your understanding.

    Best regards,
    Ismael

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