Text Block Editor Not Available

Yes, from your view you’re not able to see what I see. How do I attach a picture so that I can show you what I’m experiencing? Specifically the Portfolio Items pages currently.

• This reply was modified 7 years, 4 months ago by Cassandra.

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As you see the Text Block

Even though there is text in the box it appears to be blank as well as the Text Block Editing Menu is gone such as Bold, Italic, Font Size etc…..this is a huge problem. Whether you click on the Visual or Text tab you see nothing. It appears it has something to do with my user profile or view but when I go in and access others profiles, they too have the exact same options selected so I’ve ruled that out. But you as well as Blue host techs also are not able to see what I’m seeing. I’ve also had other team-members log in and they also cannot see text.

• This reply was modified 7 years, 4 months ago by Cassandra.

I cleared the cache and now there’s no overlay in Text Block and Element Preview which is a good sign. However, you’re still not able to see the text. I don’t know the user name and password to login as a support person. I’ve taken over the position from someone else who has moved on in the organization. Can you provide those credentials for me to test?

No this one belongs to me. If I’m clearing the cache and it still isn’t working then what are our options. As I mentioned it did correct the text overlay between Text Block and Element Preview but that was it.

Had our help desk clear all the cache and I just used incognito function with no change. Please advise.

I’ve tried Incognito and I’ve tried logging in on a different computer with another users profile and this hasn’t worked.

I’ve tried using google chrome Mozilla, IE and ME to no avail. I don’t have any browser add-ons that I’m aware of. Is this something you think Themeforest support should be able to fix thru our support contract?