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  • #824857

    Hi there Enfold Team

    I’ve encountered a peculiar problem with the demo import function. It would not let me import the demo files for all demos available. I tried to use the XML import method but it will not work either.

    I am attaching a screenshot of the error I get from the XML import method. These are all fresh installs, with all plugins deactivated. I’ve included the logins for both sites. getoutsourcify.com is hosted on SiteGround while tae5.archiealibasa.com is on Hostgator.

    Included are excerpts from my conversation with Hostgator’s level 2 tech support. He insists that the problem is not on the server side but a problem with the XML file.

    Hope you guys can help. Thank you so much!

    XML Error
    XML error

    Godaddy Chat transcript 1
    Godaddy Chat transcript 1

    Godaddy Chat transcript 2
    Godaddy Chat transcript 2

    Godaddy Chat transcript 3
    Godaddy Chat transcript 3

    • This topic was modified 7 years, 4 months ago by Archie.
    #825189

    Alright, so after several tests, adjusting my server settings, and reading other threads with the same issues, I successfully imported a few demo files, but most of them still result in an error (even with XML import). I think Enfold should release an update with a fix for this problem. I have been using Enfold for almost 4 years now and this is the first time that importing demo files have become really troublesome. (oftentimes adjusting the memory limit, upload max size, etc fixes the problem immediately).

    Thanks you and looking forward to the next theme update!

    My Server Settings:
    memory_limit = 256M
    upload_max_size = 128M
    post_max_size = 128M
    upload_max_filesize = 128M
    max_execution_time = 300
    max_input_time = 1000

    #829146

    Hi can you give some help guys,

    Sorry, I registered to this forum support but i dont have the capability to create a new theme post.
    I need some help because i’ve just imported the demo from enfold theme via demo import but the page looks like bad

    i ‘be doing all that i ve found in this forum, but my demo theme doesnt look like the yours
    my site is visionaris.biz , which is the demo installed and your demo is http://kriesi.at/themes/enfold/

    problems:
    the letter colors are different color
    my demo footer is lost
    the part of your demo that says mobile ready appear doesnt show the image beside.

    Things that i’ve checked
    memory_limit = 256M
    upload_max_size = 128M
    post_max_size = 128M
    upload_max_filesize = 128M
    max_execution_time = 300
    max_input_time = 1000
    i’ve already gotten this pàrameters excatly the yours

    -set menu display location : main menu
    this solution was succeful because my menu main was showed with errors

    -traying to import the xml and do an import from the menu option of enfold import xml
    from WordPress Dashboard > Tools > Import > WordPress Import > select “enfold-2017.xml”
    but failed because it throws me un error that for security reasons cant import this xml file

    can you help me please, i need urgently to solve this issue, i need the demo correctly imported , because i need to star to edit the site to put productive for my company.
    my support user doesnt have the capability to create a new topic i dont know why?

    #829787

    Hi,

    Can you please share with us Backend & FTP Access so we can take a look?

    Best regards,
    Basilis

    #830786

    Hi Basilis

    Here are my details

    #833172

    Hi,

    Thank you for the info.

    Please edit the themes\enfold\framework\php\wordpress-importer\wordpress-importer.php then look for this code around line 905:

    // fetch the remote url and write it to the placeholder file
    		$headers = wp_get_http( $url, $upload['file'] );
    

    Replace it with:

    // fetch the remote url and write it to the placeholder file
    		$request = new WP_Http;
    		$headers = $request->request( $url );
    

    Let us know if it helps.

    Best regards,
    Ismael

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