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  • July 20, 2017 at 8:44 pm #824853
    seacole

    We would like to fix this bug with the tag links- they are not working here :http://www.seacole.com/?s=acid+presoak and in the search by product tag cloud here: http://www.seacole.com/product-search/

    July 21, 2017 at 7:31 am #825011
    Rikard

    Hey seacole,

    I’m not able to access your site unfortunately, what countries are allowed?

    Best regards,
    Rikard

    July 21, 2017 at 4:03 pm #825156
    seacole

    Hi Rikard,
    What country would I need my hosting provider to “turn on”?

    July 22, 2017 at 6:58 am #826802
    Rikard

    Hi,

    Moderators are located all over the world, so it might be a good idea to turn that off temporarily. Otherwise I could tag your thread for moderators located in Europe and the US?

    Best regards,
    Rikard

    July 24, 2017 at 4:44 am #828867
    seacole

    Please tag my thread for moderators located in the US! Thanks!

    July 27, 2017 at 11:05 pm #830841
    Basilis

    Hi,

    We did, they will check if that will take time – please do remember something you asked us to do.

    THank you

    Best regards,
    Basilis

    July 31, 2017 at 6:14 pm #832322
    seacole

    Just checking in to see if any US moderators can review this issue on our website and can we get this resolved!? Thank you.

    August 5, 2017 at 10:29 am #834680
    Yigit

    Hi!

    Please make sure you are using the latest version of the theme which is currently 4.1.2 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    August 5, 2017 at 3:26 pm #834811
    Mike

    Hi,
    I have taken a look and it seems you are using a custom plugin to create a custom post type for a custom search, called “Seacole Search”. You should try contacting the author of the plugin as supporting third party plugins is beyond the scope of support we can provide here. Sorry for that!

    Best regards,
    Mike

    August 8, 2017 at 7:11 pm #836018
    seacole

    Hi Mike,
    Thanks for your help! https://www.dropbox.com/s/duhbaprlxahdm5o/Screenshot%202017-08-08%2012.06.13.png?dl=0 we are using the widgets that are available called Search and Tag Cloud- are these not part of the Enfold theme? Why do we get redirected to a page with Nothing Found when a tag link is click in the Tag Cloud?

    https://www.dropbox.com/s/duhbaprlxahdm5o/Screenshot%202017-08-08%2012.06.13.png?dl=0

    August 13, 2017 at 4:08 pm #838246
    Mike

    Hi,
    The Seacole Search plugin maybe conflicting with the built in search, or it could be one of the other plugins. Often a plugin that seems to have nothing to do with the issue can be the cause. To rule this out, please try disabling your plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    Best regards,
    Mike

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