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AuthorPosts
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July 19, 2017 at 12:42 am #823551
I monitor my visitors through smartlook, sometimes the theme does not load correctly and shows them the mode for mobile, it does with pc and mac, with firefox, chrome, safari …
Even sometimes checking the web also happens to me.
I put a screenshot to you- This topic was modified 7 years, 3 months ago by avillafoto.
July 19, 2017 at 10:46 am #823832Hey avillafoto,
This does not look like Enfold. Which theme is that?
Best regards,
VictoriaJuly 20, 2017 at 8:06 am #824409It is Enfold, trust me.
July 20, 2017 at 12:46 pm #824538Hello there,
We checked the code in the link provided, but it does not look like Enfold or the Avia Framework. Is it in another URL, perhaps? Can you give us temporary admin access so we can check?
Best regards,
SarahJuly 20, 2017 at 1:59 pm #824592This reply has been marked as private.July 21, 2017 at 5:15 am #824960Hi,
Thanks for that, did you try clearing the cache from your caching plugin?
Best regards,
RikardJuly 21, 2017 at 8:00 am #825021Yes, I did.
July 22, 2017 at 5:39 am #826748Hi,
Ok, thanks for that. Have you done any changes to any of the theme files? If so then please try to remove them to see if that helps. Also try to deactivate all plugins so see if any of them is causing the problem.
Best regards,
RikardJuly 22, 2017 at 8:25 am #826830No, I didn’t changed any file. I tried to deactivate plugins but the problems continues….
July 24, 2017 at 11:27 am #828965Hello Sara, could you access the administration of the page with the data that I sent you? Have you been able to check what happens?
Thank youJuly 25, 2017 at 10:16 pm #829824Hi,
That is not Enfold theme on mobile, it seems to be the WordPress Jetpack mobile theme.
Best regards,
BasilisJuly 25, 2017 at 10:21 pm #829825I dont’n know, but I’ve disabled the “mobile optimization” in Jetpack just now.
July 26, 2017 at 5:19 am #829934Hi,
We checked your site and the site loads as it should without any issue.
I have come across the screenshot you provided us and it is due to a mobile optimization plugin. For testing purpose please deactivate all the active plugins and clear the cache it should load fine for you. You can then activate one plugin at a time to see which one is causing a conflict.
Best regards,
VinayAugust 7, 2017 at 11:34 am #835305It is solved.
I disabled the “mobile theme” on jetpack and clean the cache on the “total cache” plugin.SOLVED, THANKS!!!
- This reply was modified 7 years, 3 months ago by avillafoto.
August 8, 2017 at 6:26 am #835695Hi,
Great, glad you got it working. Please let us know if you should need any further help on the topic or if we can close it.
Best regards,
RikardAugust 8, 2017 at 9:02 am #835741Yes, you can close it.
Thanks a lot.August 8, 2017 at 7:03 pm #836014Great! We’ll close this topic now. For any other questions or issues, feel free to post them here on the forum and we will do our best to assist you.
For your information, you can also take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/
We’d also appreciate it if you can take a moment to review our theme if you haven’t already. https://themeforest.net/downloads
Thank you for using Enfold.
Cheers!
Sarah -
AuthorPosts
- The topic ‘Sometimes in pc or mac it shows the "mobile" mode’ is closed to new replies.