Viewing 26 posts - 1 through 26 (of 26 total)
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  • #822551

    Hi there,

    My new website is not rendering correctly in mobile view. Could you please assist with the following issues:

    1. The Caption title and text is not aligning left in the Fullwidth Easy Slider but instead displays across the image.
    2. The padding for some sections is too big or small.
    3. The Icon boxes display as one large row rather than next to eachother.

    These issues are not occurring when accessing the website via a desktop.

    Appreciate your support.
    Adam

    #822781

    Hey Adam,

    I am not seeing the slider, icons are meant to look this way on mobile.
    If you want we could try to adjust that. Could you please point us to a page with a slider and specify the elements, where you want to adjust paddings.

    Best regards,
    Victoria

    #822788

    Sorry Victoria,

    I was organizing my images so the slider was offline, please try again now:

    Thanks,
    Adam

    • This reply was modified 8 years ago by B2B_Pro.
    #823226

    Hi,

    1. The caption on slider is still align left however since the screen is narrow, the text is spread across the whole image, we can adjust this however with the length of the caption in your slider I don’t advise it.

    2. The padding is big or small depending on what you set on the Section’s Section Padding.

    3. Try adding this css code in Quick CSS (located in Enfold > General Styling):

    @media only screen and (max-width:767px) {
      .responsive #top #service .flex_column.av_one_half {
        width: 50%;
      }
    }

    Hope this helps :)

    Best regards,
    Nikko

    #823332

    Hi Nikko,

    Thank you for your response.

    3. Is now solved with the CSS code you provided which is great, however with regards to 1. & 2:

    1. Is it possible to change the alignment only in mobile portrait view using a CSS code so that the caption shows only on the left side of the image (like the Desktop version)?
    2. The padding looks different in the mobile view when compared to the desktop view. In the mobile view the padding looks larger in sections and smaller in other sections.

    Thanks,
    Adam

    #823604

    Hi,

    2. Try adding this css code in Quick CSS:

    @media only screen and (max-width:767px) {
      .home .av-slideshow-caption.caption_left {
        max-width: 65%;
      }
    
      .home .av-slideshow-caption.caption_left p {
        margin: 0 0 10px;
      }
    
      .home .av-slideshow-caption.caption_left a.avia-slideshow-button {
        margin-top: 0 !important;
      }
    }

    3. Add this css code in Quick CSS:

    @media only screen and (max-width:767px) {
      .avia-section-huge .content, 
      .avia-section-default .content {
        padding: 50px 0;
      }
    }

    Hope this helps :)

    Best regards,
    Nikko

    #846335

    Hi Nikko,

    Thank you for your response.

    I am afraid the Caption title and text is still not aligning left in the Fullwidth Easy Slider but instead displays across the image when viewed on a mobile device…….any other tips on resolving the issue?

    Cheers,
    Adam

    #847529

    Hi,

    Try adding this css code:

    @media only screen and (max-width:767px) {
      .home .slideshow_inner_caption {
        max-width: 65% !important;
      }
    }

    Hope this helps. Also just a tip, you would notice all the codes I gave have this at the beginning:

    @media only screen and (max-width:767px) {
    
    }

    You can just have one of that and whatever code I gave just put it inside it. :)

    Best regards,
    Nikko

    #847786

    Hi Nikko,

    Thank you for your response. I have added this code to the CSS class in the slider but it hasn’t made any difference unfortunately……any other suggestions?

    Thanks,
    Adam

    #848062

    Hi Adam,

    Can you try to give us temporary admin access? so we can test the code.

    Best regards,
    Nikko

    #848302

    Hi Nikko,

    Happy to do this, I am using WordPress through GO Daddy – what is the best way to give you access?

    Thanks,
    Adam

    #848880

    Hi,

    You can try this one:

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    #862638
    This reply has been marked as private.
    #862710

    Hi,

    Thanks for giving us access, you can check it now. I have added this css code in Quick CSS:

    @media only screen and (max-width:767px) {
      .home .av-slideshow-caption.caption_left {
        max-width: 65%;
      }
    
      #top.home .av-slideshow-caption.caption_left h2.avia-caption-title {
        font-size: 17px !important;
      }
    
      .home .av-slideshow-caption.caption_left p {
        margin: 0 0 10px;
      }
    
      .home .av-slideshow-caption.caption_left a.avia-slideshow-button {
        margin-top: 0 !important;
      }
    }

    Let us know your feedback.

    Best regards,
    Nikko

    #862952

    Hi Nikko,

    This is still showing the same issue on mobile view with the text going across the screen and not aligning left……..can you see the issue when viewing the site on your mobile device?

    Thanks,
    Adam

    #863256

    Hi,

    I have checked it and it looks good on my end. I have posted the link I used to check and the screenshot in private content.

    Best regards,
    Nikko

    #863449

    Hi Nikko,

    Just to be clear, the issue is in mobile view not desktop view. I have checked the website on both my Apple and Android mobile devices and the same issue occurs where the text runs across the page rather than aligning left. I appreciate in the link you sent the pic shows it aligning left but it is not doing this on either of my devices.

    Any ideas?

    Thanks,
    Adam

    #863470

    Hi Adam,

    Please clear cache on your devices or test with another device and let us know how that went.
    http://refreshyourcache.com/en/safari-mobile/
    https://www.wondershare.com/mobile-phone/how-to-clear-cache-on-android-devices.html

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #863531

    Hi Victoria,

    I have cleared the cache on both devices and it hasn’t made any difference I am afraid. I noticed on my apple device that the search icon is also moved to the ‘N’ in Tungsten……..I am not sure why this is.

    Is it showing correctly on your apple device?

    Thanks,
    Adam

    #864628

    Hi,

    Please add the following css code to fix the “search icon” issue.

    @media only screen and (max-width: 767px) {
        .responsive .logo img {
            max-width: 80%;
            max-height: 80px;
        }
    }

    For the slider issue, it would be better if there’s another slider that is specifically created for mobile view. You can add another full screen slider, use the same image and then toggle the elements’ Screen Options to adjust their visibility on different screen sizes.

    Best regards,
    Ismael

    #864833

    Hi guys,

    I have re-activated your temporary login for 24 hours, can you please make the necessary amendments to resolve the issues?

    Thanks,
    Adam

    #865305

    Hi guys,

    I have reactivated your temporary login again, can you please look at this today?

    Thanks,
    Adam

    #865776

    Hi Adam,

    It looks fine, besides the logo and the menu. The code for that is below.
    You can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
    @media only screen and (max-width: 479px) {
      .responsive #top #wrap_all .container.av-logo-container {
          width: 90%;
          max-width: 90%;
      }
      .responsive #top .logo img {
        width: 80%;
      }
    }
    

    If you need further assistance please let us know.
    Best regards,
    Victoria

    #865900

    Hi Victoria,

    The issue wasn’t with the Desktop version it was with the mobile version. I didn’t actually want the Desktop version to be changed, can you please reverse these changes as the text is aligning too far on the left now on the desktop version.

    The original issue was only with the mobile version where the text went across the whole screen on a mobile device rather than aligning left. Can this possibly be resolved?

    Regards,
    Adam

    #865903

    I have also reactivated your temporary login to make the amendments.

    Thanks,
    Adam

    #866472

    Hi Adam,

    The code I gave you works only on mobiles, it does not affect the desktop version at all. The code I gave you fixes the issue with the mobile logo and search overlapping. Alos I noticed that in portrait mode on an iPad the menu overlaps the logo too. Do you need a fix for that?
    As for the original request, there too much text and the slider does not get tall enough to accommodate it. So I would suggest removing the slider for the smallest screen, having the image and the text below it.

    Let me know what you think.
    Best regards,
    Victoria

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