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Setting up my site…in both the portfolio and the blog (both using masonry grid) the sortable options are not displaying as seen and demo, despite turning on the sortable option. I have looked everywhere in settings, and I have looked through the forums but cannot see anything related to this. Please help me out. (I have categories, and have assigned them to the test blogs/portfolio items as well)
I have listed both pages (blog and portfolio) where this is a problem. You will see that the test content displays fine, but no sortable options are appearing. I have also included login details so you may take a look at the back end if needed.
Hey pimpvache,
Please deactivate all the plugins and see if the issue remains.
Here are some threads for you:If you need further assistance please let us know.
Best regards,
VictoriaI only have 3 plugins and even when they are deactivated it still has the same problem. I have also re-installed the Enfold theme and I still have the same problem. I have already gone through the forum and looked at threads which is why i’m coming to you for support because nothing I find seems to relate to my problem.
Hi pimpvache,
Which version of php are you running? Are you getting any errors in your log?
Best regards,
VictoriaHi,
Check here to see the logs: https://codex.wordpress.org/Debugging_in_WordPress
Best regards,
John TorvikDoesn’t work. See screenshots…
Please look into the problem.
Any information? You have sent me links to articles but the problem still persists and you haven’t mentioned whether you have looked at my site.
I’m trying to launch the site soon so would be good to know if you can find out what the issue is.
Thanks!
Talked to my hosting provider. There are a couple errors showing up related to php. See link to debug log in private content.
Please look into this issue. If you can’t resolve it, i will have to switch to another theme and would kindly ask for a refund. I also tested the theme on another host and the same problem persisted. Have seen many posts as well related to issues with sorting so i’m beginning to think this is a common issue.
Hi pimpvache,
Those notices are not related to the issue with the masonry.
A new version of Enfold is available, please update and let us know of the issue persists.Best regards,
VictoriaAny updates? Would appreciate a response. Been almost a week now and all you have done is ask to see php logs and ask if I have updated to latest version. None of this seems to address the continued problem I am having. Please advise.
I paid for support and am not getting any…now you are not even responding.
How do I process a refund? Clearly the theme doesn’t work properly and your paid support is terrible as you have done nothing and now not even responding.
Advise immediately please or I will raise a dispute with Envato.
Hi,
We are very sorry for the late response. We tried to access the site but the login credentials are not working. Please check it carefully and make sure that the site is using the latest version of the theme which is 4.1. In the masonry element panel, did you actually select the categories?
Best regards,
IsmaelI gave the login credentials 5 days ago. I have a deadline and I couldn’t wait so I deleted the Enfold theme and removed your login. I have requested a refund as the theme is not working.
Yes, I had selected the categories. I re-made categories, I tried different posts, etc. etc. etc. I did all the regular troubleshooting but nothing works, the categories simply don’t show up.
How do I get a refund? I’m not using the theme due to it not working and poor support. When you pay for support, it shouldn’t take 5 days to look at a problem.
Hi,
I saw you other post about a refund, I’m guessing that you don’t have time to get your problems solved here? Please note that each time you reply to your own thread it will be sent to the back of our support queue.
Best regards,
RikardLook, it shouldn’t take days to get a response. I wasn’t even getting support – just being told to check plugins and links to articles. No one actually tried to fix anything. As I mentioned, this is PAID support and it is now 5 days of trying to have someone actually look at the problem.
I have been advised to contact Envato for a refund which I will do.
Thanks.
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