Viewing 12 posts - 1 through 12 (of 12 total)
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  • June 30, 2017 at 2:13 am #814762
    prerules

    I installed the Enfold theme on multiple sites without any problems. I love it.
    However, I have one site in which there is a problem. I activate the theme and it sends me to the theme setup. But non of the stuff that is usually in the left column is appearing, which means I cannot do anything to set it up the way I need to.
    Also, when I hover over the links in the wordpress admin left column, nothing pops out like normal.
    I am hoping somoene can help me figure this out.

    June 30, 2017 at 3:52 am #814773
    Mike

    Hey prerules,
    Are you using the .htaccess file to password protect your /wp-admin/ folder while under development? This can break the Ajax functionality in the front-end. If so, open the .htaccess file located in your /wp-admin/ folder (This is NOT the main .htaccess file).
    In the wp-admin .htaccess file, paste the following code:

    <Files admin-ajax.php>
    Order allow,deny
    Allow from all
    Satisfy any 
</Files>

    Best regards,
    Mike

    June 30, 2017 at 4:39 pm #815038
    prerules

    So, I didn’t have a .htaccess file in my /wp-admin folder. I created one with this code and placed it there. That did not work.

    June 30, 2017 at 5:33 pm #815079
    Victoria

    Hi prerules,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    June 30, 2017 at 9:52 pm #815192
    prerules

    Sure, here you go.

    July 5, 2017 at 10:19 pm #816904
    Basilis

    Hi,

    Enfold was not activated
    If you activate it everything is there, I just checked.

    You was having Woo Canvas enabled

    Best regards,
    Basilis

    July 5, 2017 at 10:40 pm #816919
    prerules

    Can you be more specific? I looked at it now (that you activated Enfold) and I am still unable to get to any of the options in theme options setup page. Therefore, my website doesn’t look right. That is the reason I reactivated Canvas. I have tried in Firefox, Chrome and Safari and am still unable to get the theme options to come up. If I try to get to them from the WordPress admin bar at the top, the pages don’t load.

    I have reactivated canvas until this can be resolved.

    July 6, 2017 at 7:04 pm #817447
    Victoria

    Hi prerules,

    We need to have Enfold activated to be able to spot the error. I understand, it is a live website. Do you have a test environment with the exact same setup?

    Best regards,
    Victoria

    July 6, 2017 at 7:43 pm #817471
    prerules

    I give you permission to make the theme active and then check it out. I assumed that is what Basilis did. I don’t want to activate it and then have it sit there for a day.

    July 7, 2017 at 3:17 pm #817875
    Victoria

    Hi prerules,

    Try to disable that plugin. Activate Enfold and see if that works. Which version of php are you running?

    Best regards,
    Victoria

    July 7, 2017 at 4:45 pm #817924
    prerules

    Boom! That worked. Thanks.

    July 7, 2017 at 7:09 pm #817971
    Sarah

    Our team is glad to help! :) If you have any other questions or issues, feel free to post them here on the forum and we will do our best to assist you.

    We’d appreciate it if you can take a moment to review our theme if you haven’t already. https://themeforest.net/downloads

    Also, for your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/

    Thank you for using Enfold.
    Cheers!
    Sarah

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