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Hey Guys,
I went to edit my front page (about page) and the editor loaded for a second and then completely white screened, to my knowledge this is the only page doing this on the entire site. I contact my hosting service (GoDaddy) and they said everything looked fine on their end, and recommend i change themes to see if i got an error on WordPresses default theme. So I changed the theme and the page started working, which makes me think there is an issue with the enfold theme.
My version number is 3.4.7 of the Enfold theme.
Please Help!
-Thanks
Hey houseofbluehope,
Have you attempted to disable all active plugins to see if that alleviates the problem?
Best regards,
Jordan ShannonHey!
You are currently using a very old version of the theme. Please update Enfold to the latest version 4.0.7 – http://kriesi.at/documentation/enfold/updating-your-theme-files/ and flush browser cache and refresh your page a few times – http://wiki.scratch.mit.edu/wiki/Hard_Refresh
If that does not help, please post FTP logins here privately as well so we can look further into it :)
Regards,
YigitI clicked check for updates manually on the theme page, and it says its all up to date. Is there a way to force it to update?
Hi,
Please try this plugin to clear WordPress transients if you do not receive auto updates and make sure your API key is correct: https://wordpress.org/plugins/artiss-transient-cleaner/.
If it does not help, I am afraid you might need to update the theme manually – http://kriesi.at/documentation/enfold/updating-your-theme-files/
Unfortunately not all Server environments are able to make use of the auto update feature provided by ThemeForest :/
Best regards,
Yigit
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