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  • June 26, 2017 at 3:12 pm #813084
    cindz

    Hi all,
    Been trying to sort out an error that appears on iPad. The menu does not seem to scroll. unfortunately don’t use an IPad, so been battling a bit resolving it. it is for the website, http://www.vukafloors.co.za. . Could someone please help

    June 27, 2017 at 11:18 pm #813630
    Basilis

    Hey cindz,

    Which browser you are using on iPAD so we can be able to debug?

    Best regards,
    Basilis

    June 28, 2017 at 7:05 am #813692
    cindz

    Hi Basilis

    The problem exists on Apple devices with the Safari browser. So far i have tested on an Ipad 2, iphone 6 and iphone 7 and keep getting the same problem.

    The problem is that only on the home/landing page (www.vukafloors.co.za) the menu does not scroll. For example if you open the menu and select the Products menu option which has many categories and the menu now stretches below the screen you can not scroll/slide the menu. For all other pages on the website the menu scroll does work which is odd.

    We have tried phone simulator websites which suggest it works but in reality on the actual Apple devices tested as above it does not.

    Please assist.

    June 29, 2017 at 12:34 pm #814390
    Victoria

    Hi cindz,

    It is not scrolling only on the main pages, other pages seem to work fine. Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
.home #wrap_all {
    overflow: hidden !important;
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

    June 29, 2017 at 6:02 pm #814617
    cindz

    Thanks for the response and suggested edits. They have worked on the IPad2 which is progress but it still doesn’t work on the Iphone6 and 7. Please could you have another look at this.

    July 2, 2017 at 10:38 pm #815627
    Basilis

    Hi,

    That code fixed the issue, tested on my iPhone.
    Can you check by clearing your cache?

    Best regards,
    Basilis

    July 12, 2017 at 8:32 am #819859
    cindz

    Hi Basilis

    On my device it still does not work and I went to settings safari and cleared internet history. I even tried rebooting the phone too. I then tried an iphone 5 and had the same thing happen.

    I have asked friends to test it on their iphones or apple devices and they don’t have any problem so your fix has worked for some devices. I just cant figure out why not on the 2 devices I have tested. Any ideas?

    July 12, 2017 at 12:06 pm #819946
    Rikard

    Hi,

    We released a new version of the theme yesterday, could you try to update to 4.1 to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Rikard

    July 13, 2017 at 7:56 am #820375
    cindz

    Hi Rikard,

    Thanks for the help. Just want to check that updating the theme wont affect any of the sites pages or layout.

    July 13, 2017 at 12:50 pm #820507
    Rikard

    Hi,

    There are several changes to the new version which can change the appearance of your site, maybe you could copy your site to a staging area and perform the updates there first? You could also try to analyse the site using a visual regression tool before and after updates, but that might be a bit advanced.

    Best regards,
    Rikard

    July 14, 2017 at 12:53 pm #821133
    cindz

    Hi Rikard,

    If i moved the theme to a backup folder in the themes folder , ie enfold-backup, and upload the new to a folder named enfold, would i be able to rename to get back to how it was before the update, if it fails?

    July 14, 2017 at 4:45 pm #821265
    Victoria

    Hi cindz,

    Yes, that should not be a problem.

    Best regards,
    Victoria

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