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Mobile devices can’t play the embeded videos on our homepage, they load fine on desktop though.
We tried using someone else hosted video to see if it was a website or video issue, but that video didnt play either on mobile even though the external website played fine.
Hey kilimats,
Please see https://kriesi.at/support/topic/autoplay-self-hosted-videos/#post-183985Best regards,
MikeConfused, i am not asking for autoplay but having issues playing my self hosted video on mobiles, please advise
Hello
I have the same issues on mobile after upgrading to latest Enfold 4.4.1. I have a self hosted mp4 video I show on my homepage. It works fine on desktop and was working fine on mobile too. Now, on mobile I just see a black box, not even the video image.
I also am using Easy Fancy Box for my image lightboxes and swf videos. It was working fine on mobile too, but now (after Enfold upgrade), swf files are not and all I see on mobile is a blank white Easy Fancy Box lightbox. Images work fine in Easy Fancy box on mobile and desktop.
Can u please help?
Thanks
Hi s29ers,
Can you give us a link to the page showing issue? so we can check further.
Best regards,
NikkoHi,
Those do load a mobile play, SWF is not supported on any mobile by default right now, as they have stoped the compatibility…
Best regards,
BasilisThanks, ok, re mp4 on the homepage, on Android in Firefox, the video area is black. How to fix that so it shows like Chrome. Click or tap doesn’t do anything. If I tap and hold I get a menu to play. It used to display the video and then tap would play. On Chrome, the video shows (no black area) and then tap does nothing, but tap and hold now asks to download video. Is this now normal? How do we use the self hosted video element for mobile then?
Another question, if I use a preload image, what size should it be so it renders properly on all devices?
Thanks
Hi,
If I understand the issue correctly, your video is not playing on Android Firefox, yet I tested on my Android Firefox & Chrome and the video played good. I have made no privacy browser settings on either, have you tried resetting the browsers to the default settings & clear your browser cache? I also tested on desktop Chrome, Firefox, Edge & IE11 and found no issues playing the video.Best regards,
MikeHi Mike, thanks for checking but I had to use FV free video player plug-in to fix the problem as I had to get it working somehow. If you have an Enfold solution then that would be good. Therefore I made a test page with the Enfold MP4 video loader that works on desktop and not on mobile as explained, link below.
Hi,
@s29ers: I can’t reproduce the issue on my own installation. The media element player looks different in your installation. Did you install a media plugin other than “FV”?
Best regards,
IsmaelHi Ismael, No other plugins. On the home page is FV player. We do use Easy Fancy Box but it is not used for MP4 and also, it was always there before the update to latest version of Enfold. On the test page only is the Enfold built in MP4 video element which has the problem I described. Thanks
Hi,
We would like to check the dashboard. Please provide the login details in the private field.
Best regards,
IsmaelHi,
Thanks for the update.
Try to edit the framework > php > function-set-avia-frontend.php file, look for this code around line 620:
$metadata = $attributes['loop'] == 1 ? 'preload="metadata"' : 'preload="auto"';Replace it with:
$metadata = $attributes['loop'] == 1 ? '' : '';Best regards,
Ismael1
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