Tagged: 

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • June 21, 2017 at 12:25 am #810672
    suzannewm94

    Hello,

    I’m hoping someone can help with this issue. Visitors who are viewing my website from their phones are having issues trying to comment on my posts. They’re telling me that if they try to write a long comment, then they aren’t able to scroll down far enough to reach the ‘Submit’ button. It’s cut off. I’ve included a photo of the issue below so that you can see what’s happening. The bottom of the comment section is getting chopped off and the only way to get to it is to then rotate their phone sideways.

    Photo of the issue

    June 21, 2017 at 6:07 am #810749
    John Torvik

    Hey suzannewm94,

    Please, may you upload the problem image again? Because the image is broken.

    Best regards,
    John Torvik

    June 21, 2017 at 12:02 pm #810920
    suzannewm94

    Link to Photo

    • This reply was modified 8 years, 4 months ago by suzannewm94.
    June 22, 2017 at 2:37 pm #811550
    Victoria

    Hi suzannewm94,

    I tried on my cell phone on the page in private, the page scrolls, so no matter how long the comment is, I can scroll to a submit button. DO you know what model the device is, where it is not working?

    Best regards,
    Victoria

    June 23, 2017 at 12:37 pm #812072
    suzannewm94

    Thanks for looking into this. She says she was using a Samsung Galaxy s7, Chrome browser on Android Nougat (7).

    June 25, 2017 at 4:16 pm #812708
    Victoria

    Hi suzannewm94,

    Thank you for the info, I’ll forward to my colleagues, they will have a look.

    Best regards,
    Victoria

    June 25, 2017 at 10:02 pm #812817
    Mike

    Hi,
    I could not login to test this, but I believe this code will increase the size of the comment box so long comments won’t push the button down behind other elements.
    Try this code in the General Styling > Quick CSS field:

    #respond.comment-respond {height: 900px !important; }

    Best regards,
    Mike

    June 25, 2017 at 11:35 pm #812842
    suzannewm94

    Great, thank you!

    June 26, 2017 at 3:34 am #812865
    John Torvik

    Hi,

    We`re glad that your problem was solved :)

    Best regards,
    John Torvik

  • Author
    Posts
Viewing 9 posts - 1 through 9 (of 9 total)
  • You must be logged in to reply to this topic.