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  • #808913

    Hi, in our web http://www.clickdisplays.com we have a serious problem. Suddendly, the Woocommerce product page stops working when Woocommerce 3.0 updates. To Check it all, first we gone back to a previous backup, then we updated your theme to 4.07 version, and then starts to update all the plugins except Woocommerce related ones. All fine up to this point, but when we update the Woocommerce to 3.0, the same error appears again.

    This is the error message:

    Fatal error: Uncaught exception ‘Exception’ with message ‘Producto no válido.’ in /home/clickdis/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php:133 Stack trace: #0 /home/clickdis/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(143): WC_Product_Data_Store_CPT->read(Object(WC_Product_Variable)) #1 /home/clickdis/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php(126): WC_Data_Store->read(Object(WC_Product_Variable)) #2 /home/clickdis/public_html/wp-content/plugins/wc-dynamic-pricing-and-discounts/wc-dynamic-pricing-and-discounts.php(689): WC_Product->__construct(88) #3 [internal function]: RP_WCDPD->product_page_pricing_table(”) #4 /home/clickdis/public_html/wp-includes/class-wp-hook.php(298): call_user_func_array(Array, Array) #5 /home/clickdis/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array) #6 /home/clickdis/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array in /home/clickdis/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php on line 133

    We are in a hurry because we cannot sell anything right now. How can we solve this problem?

    Thanks for your fast response

    Regads,

    Sergio

    #809194

    Hey Sergio,

    I get a white screen on the regular login pages, what URL do you use to login in to your site?

    Best regards,
    Rikard

    #809725

    Hi,

    The white screen problem is solved, but the error message still appears.

    atal error: Uncaught exception ‘Exception’ with message ‘Producto no válido.’ in /home/clickdis/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php:133 Stack trace: #0 /home/clickdis/public_html/wp-content/plugins/woocommerce/includes/class-wc-data-store.php(143): WC_Product_Data_Store_CPT->read(Object(WC_Product_Variable)) #1 /home/clickdis/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-product.php(126): WC_Data_Store->read(Object(WC_Product_Variable)) #2 /home/clickdis/public_html/wp-content/plugins/wc-dynamic-pricing-and-discounts/wc-dynamic-pricing-and-discounts.php(689): WC_Product->__construct(88) #3 [internal function]: RP_WCDPD->product_page_pricing_table(”) #4 /home/clickdis/public_html/wp-includes/class-wp-hook.php(298): call_user_func_array(Array, Array) #5 /home/clickdis/public_html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array) #6 /home/clickdis/public_html/wp-includes/plugin.php(453): WP_Hook->do_action(Array in /home/clickdis/public_html/wp-content/plugins/woocommerce/includes/data-stores/class-wc-product-data-store-cpt.php on line 133

    Thanks for the help

    #809758

    Hi,

    I’m having a similar problem with woocommerce and enfold. My admin section results in a 500 error from the moment I activate woocommerce. With other themes, there is no problem.
    Thanks for your response.

    • This reply was modified 7 years, 5 months ago by TommyMaenhaut.
    #810106

    Hey Sergio,

    Thanks for the feedback. Please try to delete the old version of the theme (3.8) that you have under Appearance->Themes.

    Best regards,
    Rikard

    #810107

    Hi TommyMaenhaut,

    Please try to increase the memory allocated to PHP in your WordPress installation, 256mb should be enough: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Best regards,
    Rikard

    #810291

    Hi,

    We deleted the old version of Enfold Theme, but the error still appears.

    Thanks.

    #810624

    Hi xprinta,

    Could you please enable debug into log (https://premium.wpmudev.org/blog/debugging-wordpress-how-to-use-wp_debug/) and send the log to us. That way we will be able to see what exactly is going on.

    Best regards,
    Victoria

    #811486

    Hi,

    I put the the debug into log through FTP and I have a file with debug.log name. How can I send you the file?

    Thanks.

    #811539

    Hi,

    I put in the private content area a link (in Google Drive) to the debug.log

    Thanks.

    #812112

    Hi Sergio,

    There are no fatal errors in that log, plenty of notices of WooCommerce, but those don’t break your website.
    You need to hide the notices from your website by adding this define(‘WP_DEBUG_DISPLAY’, false); in your config. Do you still have that fatal error with WooCommerce? On which page?

    Best regards,
    Victoria

    #812115

    Hi Sergio,

    Best regards,
    Victoria

    #812121

    Hi,

    I put the information in the private content area.

    Thanks.

    #812264

    Hi Sergio,

    This is not Enfold related, you could find your answers here:
    https://wordpress.org/support/topic/on-woocommerce-3-0-getting-fatal-error-uncaught-exception-invalid-order/
    https://wordpress.org/support/topic/editing-pages-and-posts-broken-after-update-to-3-0/

    If you need further assistance please let us know.
    Best regards,
    Victoria

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