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June 12, 2017 at 4:23 am #806687
Hi everyone! Since launching primarycolormusic.com we’ve had the site go down for many hours on two separate occasions. On both occasions our host was kind enough to provide an error log to try and trace the culprit and both times it has been a slew of slow_errors from Enfold. Here’s a log:
slow_errors: 21
slow_errors_common: [pool site-107877] script_filename = /www//index.php file_get_contents() /www/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php:636 avia_is_200() /www/wp-content/themes/enfold/framework/php/function-set-avia-frontend.php:568 avia_html5_video_embed() /www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php:648 set_video_slide() /www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php:303 advanced_slide() /www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/av-helper-slideshow.php:149 html() /www/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/slideshow_fullsize.php:791 shortcode_handler() /www/wp-content/themes/enfold/config-templatebuilder/avia-template-builder/php/shortcode-template.class.php:250 shortcode_handler_prepare() unknown:0 call_user_func() /www/wp-includes/shortcodes.php:345 do_shortcode_tag() unknown:0 preg_replace_callback() /www/wp-includes/shortcodes.php:223 do_shortcode() unknown:0 call_user_func_array() /www/wp-includes/class-wp-hook.php:298 apply_filters() /www/wp-includes/plugin.php:203 apply_filters() /www/wp-content/themes/enfold/template-builder.php:43 +++ dump failed
slow_errors_common_total: 19
slow_errors_common_themes_and_plugins: /wp-content/themes/enfold: 21
fatal_errors: None
total_requests: 1833
cache_rate: 7.97%
posts_rate: 19.8%
disk_usage: 1.3GOur host is managed hosting from getflywheel.com so it’ s not slouchy hosting. Any idea how we can fix this?
June 14, 2017 at 2:02 pm #807978Hey biklops,
Which version of php are you running?
Best regards,
VictoriaJune 15, 2017 at 7:23 pm #8086925.6.3 is what they just told me.
June 16, 2017 at 8:29 am #808861Hi,
Ensure that you already disabled all the plugins and checked if there`s some problem.
Best regards,
John TorvikJune 16, 2017 at 4:37 pm #808995Oh we always do that first.
June 19, 2017 at 9:48 pm #809995Hi,
Where are you hosting the video tat you embed?
Best regards,
BasilisJune 19, 2017 at 9:50 pm #809996The front page video is hosted with Flywheel (it’s in the media library) all other videos are from youtube.
June 22, 2017 at 12:27 pm #811470Hi biklops,
php7 is what you should be aiming for, many of those errors might be gone with the php upgrade.
If you need further assistance please let us know.
Best regards,
Victoria -
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