Viewing 6 posts - 1 through 6 (of 6 total)
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  • June 4, 2017 at 6:51 pm #803663
    n_elbouzidi

    Hi,

    I am currently facing issues with updating woo commerce 2.6.9. to 3.0.7.
    I keep getting this error:
    Update Failed: The package could not be installed. PCLZIP_ERR_MISSING_FILE (-4) : Missing archive file ‘/tmp/woocommerce.3.0.7-HaoeyE.tmp’

    I already made a back up of my website, so not sure what else to do…

    Thanks for your help!

    Kind regards,
    Naima

    June 4, 2017 at 7:26 pm #803679
    Mike

    Hey Naima,
    Try a Manual Update,
    1. Download the latest version of WooCommerce from WordPress.org.
    2. Upload the unzipped WooCommerce folder to the wp-content/plugins directory on your web server overwriting the old files.

    Best regards,
    Mike

    June 4, 2017 at 10:44 pm #803722
    n_elbouzidi

    thanks Mike, I am not sure what i exactly did… but it worked and then I changed something else and now my entire website is blank when I try to enter it…

    Do you have any tips? I know it has nothing to do with Enfold, rather with my lack of knowledge..

    Thanks in any case!

    June 5, 2017 at 5:19 am #803758
    Rikard

    Hi,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    June 11, 2017 at 12:02 pm #806543
    n_elbouzidi

    Hi Rikard,

    think something went wrong with my previous reply as I don’t see it in the message track.Please find the requested details in private section below. Thanks again for your help!!

    Best,
    Naima

    June 11, 2017 at 2:22 pm #806568
    Mike

    Hi,
    Sorry, I could not login & got 500 error code, that means something has gone wrong on the website’s server, but the server could not be more specific on what the exact problem is.
    Please try asking your host if the server is down, or to look at your database, they might have a backup of it.
    Best regards,
    Mike

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