Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 30, 2017 at 6:23 pm #801613
    kdesouky

    Hello,

    I have the content form setup but whenever I send any test messages I don’t receive anything. Are there particular settings I’m suppose to configure to get this working properly?

    Thank you,

    Mr. K

    May 30, 2017 at 6:34 pm #801622
    Jordan Shannon

    Hey kdesouky,

    If you have the correct recipient email set-up, then this could be a possible hosting issue. If you use a hosting service, I would recommend you contact their support as well and let them know the issue.

    Best regards,
    Jordan Shannon

    May 30, 2017 at 6:39 pm #801626
    kdesouky

    Hi Jordan,

    Thank you for the quick reply. Where would these settings be located? I just want to make I’m not missing anything.

    Thank you,

    Khalid

    May 30, 2017 at 6:57 pm #801631
    Jordan Shannon

    Hi,

    Within the contact form element options itself. It should ask where you would like the emails to be sent.

    Best regards,
    Jordan Shannon

    May 30, 2017 at 7:06 pm #801635
    kdesouky

    Jordan,

    I did just that and the correct email is setup in the contact form. However, I just went into my inbox in gmail and found all the emails that were sent through the Contact form located in the SENT MAIL inbox, which is so weird. If someone sends me a messages through the contact form on the website, the message instead of coming into my gmail inbox, it ends up in the Sent Mail inbox. Do you know what I need to do to fix this?

    Thank you for all of your input and help!

    May 30, 2017 at 11:49 pm #801710
    Jordan Shannon

    Hi,

    Again, this can possibly be a hosting/server issue. I would contact whoever manages the hosting and server for their input on this first. Enfold basically just provides the front end for collecting the data.

    Best regards,
    Jordan Shannon

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