Viewing 6 posts - 1 through 6 (of 6 total)
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  • #796247

    Hi.

    I have a slight issue.

    When adding a coupon code it is not showing as being applied, It is working in a way because if you reload the page then shows up.
    It is also working because if you ignore the fact it looks like it has not been applied when you go to make the payment it also shows as being applied when you get to the payment page.

    However this is a bit confusing for the user because they may think its not been applied.

    Just to clarify though if you apply the coupon at CART LEVEL it works just fine.

    But not on the check out page where you can apply the coupon instead after the cart.

    This is an issue for us as we are about to start “going strait to check out” Because we do not need the cart option and its one step we dont need.

    For now i have left the CART as a step, but if a user does not apply the coupon there its an issue.

    We use coupons every day.

    I have tried disabling all the plugins and then putting them back on line at a time.

    All plugins are fully up date and so is wordpress and latest enfold as of today.

    Also if you do reload the page and then you can see the code has been applied, when you click on “Remove” It looks like its not been taken back off, but once again if you reload the page it has.. Its very confusing..

    If you try the page below.

    Many thanks as always!

    #796296

    Hey mmsdev,

    Please, to check your problem better, may you provide us your WP credentials?

    Best regards,
    John Torvik

    #796534

    Here you go

    #797897

    Hi,

    It seems the issue is related to Ajax.
    Not sure where exactly located, but it can be an issue as you go from one page to the other and passing the values.
    Please do give us some time, while we check the issue.

    Best regards,
    Basilis

    #798004

    Fixed it, it was an issue wit the latest woo commerce update and my child theme, i have used my own templates with it.

    We found the issue. It was because WooCommerce changed their review-order.php file logic. Our child theme had old version of the same. We have replaced it with new file from WooCommerce’s template folder and corrected the labels according to our old requirement. The issue is fixed.

    Thanks for looking into it though.

    Case closed.

    #799403

    Hi,

    Glad that you found and thanks for the info. Please feel free to open a new thread should you encounter more issues with the theme. :)

    Best regards,
    Ismael

Viewing 6 posts - 1 through 6 (of 6 total)
  • The topic ‘Coupon code not applying’ is closed to new replies.