Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • May 17, 2017 at 1:35 pm #794873
    PT0060

    Hello
    After install the SSL certificate, the Advanced Layout Editor on the pages doesn’t save any changes.

    Can you please advise.

    Thanks

    May 17, 2017 at 3:13 pm #794913
    Rikard

    Hey PT0060,

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 17, 2017 at 3:25 pm #794917
    PT0060

    Hi Rikard

    Sending you the details in the Private Content section

    Thanks.

    Frederico

    May 18, 2017 at 6:14 am #795254
    Rikard

    Hi,

    Could you try updating the theme to the latest version (4.0.7) to see if that helps please? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    We don’t recommend that you change the name of theme directly, so before you update the theme, please add the default name to it and use a child theme instead: http://kriesi.at/documentation/enfold/portfolio-item/create-a-child-theme/

    Best regards,
    Rikard

    May 22, 2017 at 1:19 pm #797619
    PT0060

    Hi, I already update the theme to the latest version.

    I already added the default name to it and use a child theme instead.

    But the Error continues to happen.

    Can you please advise.

    Thanks

    May 23, 2017 at 4:42 am #798030
    Rikard

    Hi,

    Thanks for the feedback. I tried editing your contact page and it seems to work without any problems. Did you try to deactivate all plugins to see if any of them is causing a conflict? If not then please specify on what page you are having problems and what you are trying to change.

    Best regards,
    Rikard

    May 23, 2017 at 10:03 am #798132
    PT0060

    Hi, Yes I did try and the problem still happen. It´s in the HOME PAGE

    Thanks

    May 23, 2017 at 1:27 pm #798256
    Rikard

    Hi,

    Thanks for that, just to avoid any confusion; are we talking about the page in private? If so, the Layout Builder is loading fine on my end without any errors on that page.

    Best regards,
    Rikard

    May 23, 2017 at 1:36 pm #798266
    PT0060

    Hi Rikard,

    I´m talking about the home page (send link above)

    Any changes are not recorded, plus the error deleted the two last rows on the layout builder.

    May 24, 2017 at 6:02 am #798717
    Rikard

    Hi,

    Thanks for that, though I get a 404 error on that page. Could you link to the backend URL instead maybe?

    Best regards,
    Rikard

    May 24, 2017 at 10:20 am #798813
    PT0060

    Hi Rikard,

    I deleted the home page, and create a new one, so that fix the problem for now.

    Thank you very much for your help.

    May 24, 2017 at 3:16 pm #798942
    Rikard

    Hi,

    Thanks for the feedback. Did that solve all of your problems?

    Best regards,
    Rikard

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