the Contractor ID Number search on a page on our site works when logged in but doesn’t when you not. I’ve tried turning off/on other plug ins and i’ve gotten in touch with the hosting company to see if there was something happening on there end. is there anything with the theme it self that could be causing the problem?
Hey onesource_marketing,
I’m not sure what is supposed to happen when you search there, could you try to explain a bit further please?
Best regards,
Rikard
you would enter a number into the Contractor ID Number search > hit submit and it should pull up a certificate that shows a pass or fail. Right now if you submit a number nothing pulls up if you’re not logged in.
test number: 201509222000055
Hi onesource_marketing,
What plugin are you using for that? Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.
Best regards,
Victoria
it’s a custom plug in but it’s supposed to be simply enough built that updates shouldn’t be needed.
Hi,
If you use an other theme, the WordPress default for example, what is happening?
Best regards,
Basilis
will changing the theme to test the plug in affect any of the customization that the current theme has?
Hi,
No it should not, but I would recommend that you keep proper backups of your site in case anything should go wrong.
Best regards,
Rikard
I’ve switched the theme and tried the plugin, it worked.
Hi onesource_marketing,
So it works now? Or it does not work with Enfold?
Best regards,
Victoria
it worked when i changed the theme, does not work with Enfold enabled.
Hi,
So please contact the plugin developer to give you some tips on how we can work out things please.
We can not be compatible with every plugin available in the market, but if we can some assistance, we will solve stuff!
Best regards,
Basilis