Viewing 4 posts - 1 through 4 (of 4 total)
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  • May 12, 2017 at 2:44 pm #792328
    PM-Tina

    Hi
    I have just purchased new hosting from siteground and they installed WordPress. I purchase a new enfold license, downloaded the zip file but when I tried to install it I got an error message saying the style.css was missing. I tried a number of times and then I tried with an older Version Number is 3.8.5 and this worked. Any ideas why this might be?

    Thanks
    Tina

    May 12, 2017 at 3:33 pm #792351
    Nikko

    Hey PM-Tina,

    Can you try to unzip file you have downloaded from themeforest, and open the extracted file the enfold theme. Try to follow the instructions in this video: http://kriesi.at/documentation/enfold/install-enfold-over-ftp/

    Best regards,
    Nikko

    May 15, 2017 at 10:45 am #793246
    PM-Tina

    Hi Nikko
    I received a reply from SiteGround as follows:

    ‘What you experienced is a known issue related to the Theme and Plugin updater for some of your website’s components (usually the ones that come with the theme itself). The issue has been discussed and resolved in this thread in the WordPress forums:
    https://wordpress.org/support/topic/an-unexpected-error-occurred-49/
    You can proceed from the above if the issue persists, which is not likely to happen, but still being prepared is key to success. Contacting the theme developers regarding the exact issue and whether they’ve encountered it with the theme you’re using is also a good idea.`

    Everything appears ok now but I thought you would be interested in this response.
    You can close the thread.
    Thanks
    Tina

    May 15, 2017 at 12:37 pm #793278
    Sarah

    Hi,

    Thank you for sharing the response, Tina. And we’re glad this got sorted out.

    Please let us know here in the forums if you need help with anything else!

    Also, for your information, you can take a look at Enfold documentation here – http://kriesi.at/documentation/enfold/

    And if there are features that you wish Enfold had, you can request them and vote the requested ones here – https://kriesi.at/support/enfold-feature-requests/

    Thank you for using Enfold.

    Cheers!
    Sarah

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