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  • May 11, 2017 at 7:11 am #791516
    aps_ds_ug

    Dear kriesi.at Team,

    We are using a tag cloud in our footer and in the sidebar of our posts.
    Unfortunatly it does not work and allways says that no post can be found.
    The taxonomie is on “Schlagwörter” both in the footer widget and on the edit page of our posts.
    The funny thing is that the mouse-over shows the ammount of results…. but then it does not show results

    What am I doing wrong?

    best regards & thank you
    Phil

    May 11, 2017 at 8:25 am #791535
    Rikard

    Hey Philipp,

    It’s working in the footer on my end, I can’t see anything in the sidebar though. Could you post a screenshot of what you are seeing on your end and in what browser please? Also please post admin login details in private if you need us to have a look at the backend of your site.

    Best regards,
    Rikard

    May 11, 2017 at 5:18 pm #791750
    aps_ds_ug

    Hi Rikard,

    how do I post screenshots in here?

    The problem is that the tags appear in the footer. But after klicking on the tag nothing is shown but this (allthough the mouse-over indicates the ammount of relevant postst):

    Beiträge
    Es konnte leider nichts gefunden werden
    Entschuldigung, aber kein Eintrag erfüllt Deine Suchkriterien

    (= no results found)

    Best regards
    Philipp

    May 12, 2017 at 5:49 am #792054
    Rikard

    Hi,

    Ok, thanks for the feedback. Could you try to reset your permalink settings under Settings->Permalinks to see if that helps please?

    If not then please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    May 14, 2017 at 7:30 pm #793055
    aps_ds_ug

    Hi,

    It did not work. Login in private section.

    Thank you

    May 15, 2017 at 9:58 am #793229
    Nikko

    Hi,

    I could see that tags doesn’t seem to work on your site, but can’t reproduce the problem. Can you give us ftp access? and permission to deactivate plugins if necessary so we can try to check further and find out what’s causing the problem.

    Best regards,
    Nikko

    May 15, 2017 at 9:32 pm #793522
    aps_ds_ug

    log in in private content.
    Thank you.

    May 16, 2017 at 7:44 am #793748
    Nikko

    Hi,

    Thanks for providing the ftp access, It should be fixed now. I have modified tags.php (in Enfold theme), I have added this code:

    query_posts( $args ); //added

    just above:

    $more = 0;

    Let us know if it’s also fixed on your end :)

    Best regards,
    Nikko

    May 16, 2017 at 9:33 am #793769
    aps_ds_ug

    YES! Now it works.
    Thank you very much

    May 16, 2017 at 10:41 am #793801
    Nikko

    Hi,

    Glad we could help! Thanks for using Enfold :)

    Best regards,
    Nikko

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