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Hi!
Looks like another one of these problems… Have had a working Mailchimp API key working for several weeks now, just tried to change it to our customers own key, and now it responds with the error message “Could not connect to Mailchimp with this API Key. Please try again with a different key
You might also want to check your internet connection and make sure that mailchimp.com is available”
No lists, just gives up after 2-3 seconds after clicking “Check Key again & renew Lists”.The key works at our staging server (which the production version is cloned from), and the key also works here: https://us15.api.mailchimp.com/playground/
Help?!?!
Have latest versions of Enfold and WordPress.
Could our server’s IP-address be blocked somewhere? Customer support chat with Mailchimp:
It looks like a temporary block on that IP address could be caused by a high amount of requests or by our upstream provider Akamai if there was any detected suspicious activity on the IP address.
We unfortunately can’t say anything definitive without a Reference Number to check.
The integration that is being used might be able to help see the error response to the API call that would have a Ref #.ME: which Reference Number?
We would need a reference number from our upstream provider Akamai to look up and provide some further information. That’s where Kriesi might possibly be able to provide the API call and reference that error message.
Is this something Kriesi can help with?!
Hi lemonden,
Where are you using it? Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look? Do you have any logging implemented on your website?
Best regards,
VictoriaWe had the same problem with another customer, so just moved the site to a different server and it worked again.
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