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I’m on the most up to date version and I’ve tried deactivating all plugins. Can you help? Thank you in advance!
Hey cmatthews1,
Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.
Best regards,
RikardHi cmatthews1,
Please refer to this thread for a possible solution.
If you need further assistance please let us know.
Best regards,
VictoriaHi Victoria, can you offer any further assistance?
make sure that you are running the latest version of the theme – DONE
Clear your browser cache and restart – DONE
Try a different browser to verify if you are getting cached results or not – DONE
Disable all plugins to see if there is a conflict with any of them – DONE
If none of the above should work, then try to overwrite your theme files with a fresh copy from your Themeforest account – DONEI tried copying over a new admin-ajax.php as well, but no luck. It’s odd that some of the portfolio/pages work while some other do not. Any other ideas?
Hi cmatthews1,
Great job!
Let’s test a bit more. You say some pages work, some don’t. Give me a working page and we’ll try to spot a difference :)
Also which php are you running?Best regards,
VictoriaHi,
Thanks for that, I think you should try running one of the PHP 7 versions. Also, do you have any content in the items which are not working which is different from the ones that are?
Best regards,
Rikard7.0 seemed to break the site completely, so I upped it to 7.1 which brought it back. Site still has the same issues unfortunately. Tough to say which if the content is completely the same as my colleague did some of the changes. I believe most of the portfolio items were based off a template, but I just noticed that i’m unable to edit the “Welcome” page (note, not a portfolio item) either.
Hi,
Thanks for the feedback, you are getting a 404 error on a WordPress file (admin-ajax.php). We have seen this error on other sites but we’re still not sure what is causing it unfortunately. We’re going to try to figure out why this is happening.
Best regards,
RikardHi,
I’ve investigated a bit more and there seems to be something strange going on with your installation, I tried to update your functions.php file for instance and it lead to a 404 file. I’ve never seen that happen before so I think it will take some investigating. I just need to check with you; do we have permission to reinstall WordPress/theme and deactivate/activate plugins on the site?
Also, please post FTP details in private in case we should need it.
Best regards,
RikardI apologize, I missed the last update in this thread. Yes, you have permission to reinstall themes and deactivate/activate plugins as you need. I actually just updated the Enfold theme to the latest just in case it fixed the issue, but it appears it did not. I have attached FTP credentials in the private content area.
Hi,
We just pushed a new version, can you please try upload it again?
Thank youBest regards,
BasilisHi,
We have checked your pages on our servers and they work fine.
We could break the problem down to following:
Portfolio:
The word “Get” in image caption “Get Deal Now!”
Welcome Page:
Unable to add the select element to contact form.
You can easily reproduce it with only these elements.
It seems, that something is blocking the WP admin_ajax.php calls and reroutes the request to a 404 page. In case your hoster asks: The text sent with ajax is plain text (no HTML tags, only WP shortcode in text like used in a WP editor).
Can you please check with your hoster what security software he is using (maybe something like mod_security) and if it is possible to get error logs. It would be a help if you could switch off the software and test your page/portfolio.
Best regards,
GünterHi,
We have a possible solution, it involves editing some WordPress file though. I just wanted to make sure that we are allowed to make changes to the site? You might want to keep a backup of your site in case something should go wrong.
Regards,
RikardHi Rikard, I have completed a backup to the whole site and the wordpress/databases. Please go ahead and edit as you see fit. Thanks again for looking into this for us.
Hi,
Thanks for that. We tried the solution out without any luck unfortunately. The solution works on our local and test servers so we’re guessing that there must be some limitations coming from your hosting provider. Would you be able to contact them and ask them to increase the memory allocated to PHP on your installation to at least 256mb? What we have tried so far for reference:
.htaccess:
php_value post_max_size 512M php_value upload_max_filesize 512M php_value max_input_vars 5000 php_value max_execution_time 300 php_value max_input_time 300 php_value memory_limit 512Mwp-includes->default_constants.php:
// Define memory limits. if ( ! defined( 'WP_MEMORY_LIMIT' ) ) { if ( false === wp_is_ini_value_changeable( 'memory_limit' ) ) { define( 'WP_MEMORY_LIMIT', $current_limit ); } elseif ( is_multisite() ) { define( 'WP_MEMORY_LIMIT', '512M' ); } else { define( 'WP_MEMORY_LIMIT', '256M' ); } }Best regards,
RikardThey were quick with a response:
We have increased the following PHP limits for your convenience:
max_execution_time = 300
memory_limit = 512Mb
post_max_size = 64Mb
upload_max_filesize = 256MbDoes that work?
Hi,
Please try these steps: http://kriesi.at/documentation/enfold/my-enfold-layout-builder-is-not-loading-properly/Best regards,
Mike
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