Viewing 22 posts - 1 through 22 (of 22 total)
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  • May 6, 2017 at 1:32 am #788677
    rickster_192

    It seems I have two issues –
    1. Can not save pages using Avia Layout.
    2. In the Avia Layout builder there are minimal tools
    3. In the Avia Layout builder there is no option for “Visual” or “Text”

    Image attached shows another site properly working vs site that has issues.
    I disabled all plugins, deleted theme (ENFOLD) from cpanel & reinstalled it
    Still having issues.

    Rick

    • This topic was modified 7 years, 6 months ago by rickster_192.
    May 6, 2017 at 1:39 am #788679
    rickster_192

    IMAGES:
    https://snag.gy/LP1cNG.jpg
    https://snag.gy/Kyu5qj.jpg

    May 6, 2017 at 3:06 am #788688
    Jordan Shannon

    Hi,

    1) Please try to increase the allocated php memory : http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    2) If 1) doesn’t help deactivate all plugins and check if you can save the elements. If yes a plugin conflits with the theme and you can activate the plugins one by one to find the culprit.

    3) If 2) doesn’t help try to re-upload the latest version of the theme. I’d also suggest to re-download the theme files from themeforest again to be on the safe side (corrupt files, etc.)

    Best regards,
    Jordan Shannon

    May 6, 2017 at 2:43 pm #788837
    rickster_192

    Hi Jordan,
    You may have missed in my original message:
    I in effect disabled ALL plugins by renaming the plugin folder from “plugins” to “XpluginsX” in cpanel.
    I also (in cpanel) deleted the enfold folder, re-downloaded the latest enfold (install files only) and re-installed enfold.
    I also had my tech’s upgrade php to version 7 and confirmed php memory limit is set to 128M globally.
    SAME ISSUE.
    What Next?? This is a critical issue as I have a launch on Monday.

    Thanks RIck

    May 6, 2017 at 2:58 pm #788839
    rickster_192

    Server Settings:
    PHP Version: 7.0.18
    PHP Time Limit: No limit
    PHP Memory Limit: 256M
    PHP Post Max Size: 74M
    PHP Max Upload Size: 64M

    May 6, 2017 at 8:38 pm #788909
    Jordan Shannon

    Hi,

    Is your original thread regarding this issue still open? If so please link me to it.

    Best regards,
    Jordan Shannon

    May 6, 2017 at 8:44 pm #788913
    rickster_192

    YES… Issue STILL EXISTS

    May 6, 2017 at 8:45 pm #788915
    rickster_192

    YES… Issue STILL EXISTS
    #788677

    May 6, 2017 at 8:47 pm #788917
    rickster_192

    All threads
    #788677
    #788679
    #788688
    #788837 (w/Private Data)
    #788839
    #788909

    • This reply was modified 7 years, 6 months ago by rickster_192.
    May 6, 2017 at 8:52 pm #788920
    Jordan Shannon

    Hi,

    Apologies, I misunderstood. I thought you had started a previous separate thread regarding this issue. The above wp-admin credential does not seem to be working, can you please double check.

    Best regards,
    Jordan Shannon

    May 6, 2017 at 8:53 pm #788924
    rickster_192

    Sure thing.. Thank you for assisting. Checking now

    May 6, 2017 at 9:03 pm #788927
    rickster_192

    Seems I’m having an issue with WP allowing me to add new user.
    After adding new user, setting PW I am still unable to access admin area.

    I had this issue earlier today & it took me 10 times to get in using the original admin pw???
    It it possible to check things via cpanel.

    Last night I had an upgrade to PHP 7 which required a tier 2 tech level upgrade.

    May 6, 2017 at 9:11 pm #788933
    Jordan Shannon

    Hi,

    I can try and walk you through some checks and fixes

    Please check the following:

    Go to Users > Your Profile, and uncheck the box “disable the visual editor when writing” if it is not already. Then test the editor. Also, please check and paste console errors if any.

    Best regards,
    Jordan Shannon

    May 6, 2017 at 9:11 pm #788934
    rickster_192

    in a chat now with hosting company

    May 6, 2017 at 9:12 pm #788935
    Jordan Shannon

    Hi,

    And I mean any console errors within the avia builder.

    Best regards,
    Jordan Shannon

    May 6, 2017 at 9:21 pm #788940
    rickster_192

    thank you for standing by… they are attempting to work in the login issue.

    May 6, 2017 at 10:27 pm #788961
    rickster_192

    Hi Jordan,

    My server tech’s have escalated the login issue to tier 2 level. If they cant locate the issue they are probably going to reinstall WP.
    Will keep you posted in this thread. It could talk a while before my ticket is addressed.

    Thanks
    Rick

    May 6, 2017 at 11:12 pm #788971
    rickster_192

    Sorry Missed your message – No Errors.
    In avia builder mode save doesn’t work “X” doesn’t work & missing content in attached image (bordered by yellow high-liter)

    May 7, 2017 at 5:42 pm #789116
    Jordan Shannon

    Hi,

    I also mentioned this above:

    
Please check the following:

Go to Users > Your Profile, and uncheck the box “disable the visual editor when writing” if it is not already. Then test the editor. Also, please check and paste console errors if any.

    Did you do this?

    Best regards,
    Jordan Shannon

    May 7, 2017 at 7:39 pm #789156
    rickster_192

    My Server Tech’s have resolved the login issues.
    Same issue exists in this thread.
    Credentials are in the Private Area

    May 7, 2017 at 7:47 pm #789160
    rickster_192

    THAT DID THE TRICK

    THANK YOU VERY MUCH

    Rick

    May 8, 2017 at 4:26 am #789289
    Rikard

    Hi,

    Great, glad you got it working and thanks for letting us know. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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