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  • May 2, 2017 at 8:24 pm #786670
    austinbullock

    Hi, we have Enfold 4.0.5 and we are having some trouble with permalinks. We change to Permalinks to postame or custom [ /%postname%/ ] and everything breaks (fie not found), as soon as we change it back to PageID it works fine. We’ve tried everything on this forum for changes to the htaccess

    We are running our own server on Ubuntu version 14.04, Php 5.5.9 and we looked at the HTAccess file and made sure it was writeable
    Can you help us diagnose what else could be the issue?

    Thanks again
    -Austin

    May 2, 2017 at 8:52 pm #786692
    Victoria

    Hey austinbullock,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look.

    Best regards,
    Victoria

    May 2, 2017 at 10:41 pm #786770
    austinbullock

    Thanks for the fast reply!

    Sure, see private content

    May 3, 2017 at 6:16 am #786904
    Rikard

    Hi,

    Thanks for the details, I get the same error on my end as well. Though it seems that it’s not a WordPress error since it’s not fetching the WordPress 404 template, but a general server page. That leads me to think that it’s an issue with the server you are hosted on. Could you try contacting your hosting provider to see if they know what’s going on?

    Best regards,
    Rikard

    May 3, 2017 at 11:30 am #787033
    austinbullock

    Hi Rikard, we host our own server and have a few other WP installs (two being an older Enfold version) that work fine. Anything else we can try?

    May 3, 2017 at 9:36 pm #787419
    Basilis

    Hi,

    Can you please make sure that .htaccess file is generated and the permitions on it, are 775?

    Thank u

    Best regards,
    Basilis

    May 3, 2017 at 11:07 pm #787462
    austinbullock

    We solved the issue, the initial install was a copy of another and the HTACCESS had something wrong with it. Thanks for the help!

    May 4, 2017 at 7:15 am #787618
    Rikard

    Hi,

    Great, glad you got it working and thanks for the feedback. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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