Viewing 6 posts - 1 through 6 (of 6 total)
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  • May 1, 2017 at 11:34 am #785650
    pimmesz

    Hi,

    Our website won’t load in Internet Explorer… How can I fix this?

    Gr
    Pim

    May 1, 2017 at 5:23 pm #785865
    Nikko

    Hey pimmesz,

    Can you try to disable all plugins and check IE. If that fixes the issue, try to enable them one by one to find out what’s causing it. If that doesn’t help can you give us temporary admin access as well as permission to deactivate plugins (for a short period of time).

    Best regards,
    Nikko

    May 2, 2017 at 8:37 am #786219
    pimmesz

    Hi,

    That doesnt seem to work… Credentials added below.

    May 2, 2017 at 5:48 pm #786577
    Andy

    Hi,

    Please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Andy

    June 14, 2017 at 12:47 pm #807937
    pimmesz

    Hi,

    I’ve created a childtheme so I can update my website. After updating it is again not showing up on Internet Explorer. Removed the loader which seemed to work. Now the menu won’t show up…

    June 16, 2017 at 9:02 pm #809096
    Basilis

    Hi,

    Can you cleat your browser cache and check again please?

    Best regards,
    Basilis

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