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  • #785636

    Dear support,

    I bought your template “Enfold”, installed wordpress, logged in, went to theme management and tried to upload your theme. (the correct zip)
    But after I do that, I get this message:

    Are you sure you want to do this?
    Try Again

    And when I click yes, nothing happened. So something goes wrong there.
    So, I tried option 2. unzip your theme and upload it via FTP into the themes folder.
    Low and behold, its not visible in the themes tab.

    So than, I resorted to option 3. Go to the editor of the current theme and click in the left sidebar on “Change theme”.
    Now I Do see Enfold and I can click Live preview. But once I do that, I get this:

    xablu-contracts.gryphoninteractive.nl is currently unable to handle this request.
    HTTP ERROR 500

    So.. I think its pretty obvious the theme causes a 500 error that causes these 3 issues.
    So, I downloaded the error logs from the server and I see this:

    [Mon May 01 10:43:51 2017] [error] PHP Parse error: syntax error, unexpected T_FUNCTION in /var/www/vhosts/gryphoninteractive.nl/subdomains/xablu-contracts/httpdocs/wp-content/themes/enfold/config-layerslider/LayerSlider/layerslider.php on line 109, referer: http://xablu-contracts.gryphoninteractive.nl/wp-admin/customize.php?return=%2Fwp-admin%2Ftheme-install.php&theme=twentyfifteen&changeset_uuid=0dca2fc6-88e3-40a5-bb2e-56bb47baa75d

    and

    [Mon May 01 11:05:11 2017] [error] PHP Warning: POST Content-Length of 12207205 bytes exceeds the limit of 8388608 bytes in Unknown on line 0, referer: http://xablu-contracts.gryphoninteractive.nl/wp-admin/theme-install.php

    and

    [Mon May 01 11:07:20 2017] [error] PHP Warning: PHP Startup: Unable to load dynamic library ‘.//usr/local/php5.5-fcgi/lib/php/20121212/suhosin.so’ – .//usr/local/php5.5-fcgi/lib/php/20121212/suhosin.so: cannot open shared object file: No such file or directory in Unknown on line 0, referer: http://xablu-contracts.gryphoninteractive.nl/wp-admin/customize.php?theme=twentyseventeen&return=%2Fwp-admin%2Ftheme-install.php

    So, can you tell me what to do? Because Im looking at a error and 2 warnings.

    #785854

    Hey marcabbink,

    Can you give us ftp access and your login credentials (in the “private data” field), so we can take a look at your backend.

    Login credentials include:

    • The URL to the login screen.
    • A valid username (with full administration capabilities).
    • As well as a password for that username.

    Best regards,
    Nikko

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